Dillon Simmons
Louisville,KY
Summary
Highly proactive manager with 10+ years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. I want to excel in all that I do and provide positive experiences with everyone that I interact with.
"I feel an earnest and humble desire, and shall do till I die, to increase the stock of harmless cheerfulness in the world," - Justin McElroy. Words to live by.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Picker
Amazon
02.2023 - Current
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Tour Guide
Indiana Caverns
07.2020 - Current
- Guided groups of up to 25 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Assistant General Manager
KFC
01.2023 - 04.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Lawn and Garden Department Manager
Gillman Home Center
10.2021 - 10.2022
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Groundsman
Back Tree Service
04.2021 - 10.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Lot Technician
Studebaker Buick Gmc Trucks
10.2020 - 04.2021
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Delivery Driver
Papa John's Pizza
07.2018 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Medical Assistant
Harrison County Chiropractic
11.2019 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Produced high-quality images for accurate, reliable review and interpretation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Grill Cook
Cracker Barrel
05.2019 - 09.2019
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
General Manager
Popeye's
05.2019 - 09.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Quality Control Inspector
Howard Packaging
02.2016 - 05.2019
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
General Manager
Lee's Famous Recipe Chicken
06.2009 - 02.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
Quality Control Inspector
Beach, Mold & Tool
09.2014 - 02.2015
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Education
High School Diploma -
William W. Borden High School
Borden, IN05.2012
Skills
- Safety Procedures
- Quantity and Space Estimation
- Judgment and Decision-Making
- Prepare Orders
- Stock Ordering
- Customer Service Standards
- Hazardous Chemicals
- Kitchen Equipment Maintenance
- Food Service Standards
- Quality Control Management
- Allergen Safety
- Proper Storage Procedures
Certification
Certified Forklift Operator, Food Safe Certification [currently expired], X-Ray Technician, First-Aid Certification, CPR Certification, AED Certification
Timeline
Picker
Amazon
02.2023 - Current
Assistant General Manager
KFC
01.2023 - 04.2023
Lawn and Garden Department Manager
Gillman Home Center
10.2021 - 10.2022
Groundsman
Back Tree Service
04.2021 - 10.2021
Lot Technician
Studebaker Buick Gmc Trucks
10.2020 - 04.2021
Tour Guide
Indiana Caverns
07.2020 - Current
Medical Assistant
Harrison County Chiropractic
11.2019 - 05.2020
Grill Cook
Cracker Barrel
05.2019 - 09.2019
General Manager
Popeye's
05.2019 - 09.2019
Delivery Driver
Papa John's Pizza
07.2018 - 10.2020
Quality Control Inspector
Howard Packaging
02.2016 - 05.2019
Quality Control Inspector
Beach, Mold & Tool
09.2014 - 02.2015
General Manager
Lee's Famous Recipe Chicken
06.2009 - 02.2016
High School Diploma -
William W. Borden High School