Dillon Smith
Caldwell,ID
Summary
Experienced Customer Care Representative with many years practiced in the Industry, Consistently handling high call volumes with professionalism, Always ensuring First Call Resolution and Customer Satisfaction. Skilled in computer usage and problem-solving, I excel in building lasting customer relationships and efficiently managing accounts, demonstrating both hard and soft skills crucial for the role.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
T-Mobile
06.2021 - Current
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction, Providing a First Call Resolution Priority Experience.
- Managed high call volume with exceptional professionalism and efficiency Maintaining Optimal Performance.
- Responded to customer needs through competent customer service and prompt problem-solving while tending to the customers requests/needs.
- Assisted call-in customers with questions and orders on Products and Services offered by the Business.
- Rapport built with customers through active listening and empathetic responses, creating positive relationships and long time customers.
- Maintained a Personal Schedule for Outbound Calls when a Customer Requested And/Or Required a Follow Up Interaction.
Education
High School Diploma -
Del Oro High School
06.2009
Skills
- Customer Care
- Computer Skills
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Payment Processing
- First Call resolution
- Remote Office Availability
- Account Management
Affiliations
- Veterans and Allies Network
- Extra Life Foundation
- St. Jude Children's Research Hospital
Timeline
Customer Care Representative
T-Mobile
06.2021 - Current
High School Diploma -
Del Oro High School