Dillon Stephani
Neenah,WI
Summary
Dynamic professional with over 5 years of experience in diverse customer service environments, demonstrating a strong commitment to excellence and client satisfaction. Highly motivated with a business-focused mindset, consistently staying abreast of industry standards and regulations to drive operational success. Proven ability to navigate challenges effectively, always seeking optimal solutions to enhance customer experiences and foster loyalty. Passionate about contributing to team success while maintaining a proactive approach to problem-solving and continuous improvement.
Overview
5
5
years of professional experience
Work History
Barista
Copper Rock Coffee Company
04.2025 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create over 100 beverages in a fast paced environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Food and Beverage Expert
Target
08.2022 - 10.2023
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased inventory accuracy by 20%.
Shift Supervisor
Starbucks
09.2020 - 07.2022
- Managed a floor of 3-8 peers to be efficient, friendly, focused, and safe.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor’s Degree of Science - Sociology
Arizona State University
Tempe, AZ05.2023
Skills
- Effective problem resolution
- Leadership abilities
- Dedicated work ethic
- Effective time management
- Diversity advocacy
- Strong problem-solving resilience
- Detail-oriented
- Independent achiever
- Staff motivation
- Staff training
- Food safety compliance
- Conflict resolution
Timeline
Barista
Copper Rock Coffee Company
04.2025 - Current
Food and Beverage Expert
Target
08.2022 - 10.2023
Shift Supervisor
Starbucks
09.2020 - 07.2022
Bachelor’s Degree of Science - Sociology
Arizona State University