Dillon Tam
San Francisco,CA
Summary
I'm a dedicated, organized, and methodical individual. Excellent interpersonal, verbal and written communication. Ability to work independently and multi-task as well as prioritize. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas
Overview
10
10
years of professional experience
Work History
Diesel Mechanic
Bauer's Intelligent Transportation
11.2022 - Current
- Utilize hand tools and power tools to repair and maintain diesel engines according to industry standards
- Perform preventive maintenance on engines, transmissions, tires, and other vehicle systems
- Troubleshot and diagnose problems with brakes, steering, and transmissions
- Complete checklist of fluid levels, air filter, tire pressure, and more as part of service orders
- Support overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines
- Maintain detailed records of all repairs, parts replacements, and services performed for reference during future work
Service Writer & Service Coordinator
Oilstop Drive-thru Oil Change
01.2022 - 11.2022
- Facilitated automotive service requests and ensuring timely and efficient service
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Maintained work environment for the customers' perspective on our workflow
Production Associate / Test Driver
Tesla
10.2021 - 01.2022
- Ensured the entire vehicle is properly built with no defects
- Drove each models for the truckers to pick up for customers
- Inspected the entire vehicle from interior and exterior before driving
- Maintained and updated production logs and documentation as required
- Charged the battery of the vehicles so the customers will have a charged-up car to drive
- Used equipment properly to avoid workplace hazards or injuries
- Collaborated with other team members to meet daily production targets
- Maintained a clean and organized workspace to ensure safety and efficiency
Mail Handler Assistant
United States Postal Service
06.2021 - 11.2021
- Maintained packages and sacks from international countries to its next distribution areas
- Handled heavy load weighted packages and rewrapping damaged parcels
- Inspected suspicious packages prior for inspection & Customs and Border Protection
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling
- Handled other duties when assigned elsewhere to maintain missing tasks
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes
Customer Services Associate /Photo Specialist
Walgreens
02.2016 - 12.2020
- Maintained friendly and professional customer interactions
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members
- Assisted in stock rotation, using the first in, first out method
- Maintained supplies inventories and restock
- Answered and resolve customer's questions about products and services
- Engaged with customers by greeting them and offering assistance with products and services
- Processed purchases, handled transactions, monitored the register, refunds and returns
- Kept area of store well stocked and organized
Video Editor
Caroline Yong, M.D.
01.2015 - 01.2016
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system
- Combined text, video and other composited elements onscreen to create logical, coherent layouts
Sales Associate/ Retail Guest Experience Host
Madame Tussauds
06.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed point of sales, cash handling, stock supplies and stock taking
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Bachelor of Fine Arts (BFA) - Music Production And Sound Design For Visual Media
Academy of Arts University
San Francisco, CA12.2019
Skills
- Customer Service and Client Communication
- Multitasking and Organization
- Content Development
- Inventory and Supply Management
- Attention to Detail and Problem-Solving
- Vehicle inspection knowledge
Websites
Timeline
Diesel Mechanic
Bauer's Intelligent Transportation
11.2022 - Current
Service Writer & Service Coordinator
Oilstop Drive-thru Oil Change
01.2022 - 11.2022
Production Associate / Test Driver
Tesla
10.2021 - 01.2022
Mail Handler Assistant
United States Postal Service
06.2021 - 11.2021
Customer Services Associate /Photo Specialist
Walgreens
02.2016 - 12.2020
Video Editor
Caroline Yong, M.D.
01.2015 - 01.2016
Sales Associate/ Retail Guest Experience Host
Madame Tussauds
06.2014 - 08.2015
Bachelor of Fine Arts (BFA) - Music Production And Sound Design For Visual Media
Academy of Arts University
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