Dillon Tome
Hartly,DE
Summary
Proficient ASM delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service . Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing, and market positioning.
Overview
5
5
years of professional experience
Work History
Assignment Manager
Tractor Supply Company
1300 S Dupont Blvd, Smyrna, DE 19977
05.2024 - Current
- Conducted regular performance reviews of team members, recognizing achievements and addressing areas for improvement.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Maintained robust database of assignments, personnel and outside stakeholders.
- Excelled in conflict resolution within the team when necessary, contributing to a cohesive working environment that promoted high-quality results.
- Coordinated cross-functional teams to ensure seamless execution of projects with diverse requirements.
- Ensured compliance with industry best practices, company policies, and regulatory requirements throughout all assigned projects.
- Mentored junior team members to enhance their skills and professional growth within the organization.
- Established performance metrics and monitored progress, facilitating data-driven decision-making processes.
Server/bartender
Ballys Dover
1131 N Dupont Hwy, Dover, DE 19901
07.2019 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High-school Diploma - Art
Smyrna High-school
500 Duck Creek Pkwy, Smyrna, DE 1997705.2016
Skills
- Deadline-oriented
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Relationship Building
- Customer Relations
- Task Prioritization
- Work Planning and Prioritization
- Conflict Resolution
- Team Development
- Good Judgment
- Task Delegation
Timeline
Assignment Manager
Tractor Supply Company
05.2024 - Current
Server/bartender
Ballys Dover
07.2019 - 09.2022
High-school Diploma - Art
Smyrna High-school