Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dillon Ulch

Knoxville,TN

Summary

Dynamic leader with a proven track record at Amazon, enhancing operational efficiency and fostering team collaboration. Excelled in logistics management and workforce planning, significantly improving performance metrics. Skilled in cross-functional coordination and effective communication, adept at driving projects to completion and mentoring staff for peak performance.


Operations management professional with significant experience in enhancing operational efficiencies and leading high-performing teams. Known for meticulous approach to process improvement and commitment to achieving organizational goals. Recognized for strong leadership skills and ability to adapt to dynamic business needs while ensuring collaborative success.


Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Overview

8
8
years of professional experience

Work History

Area Manager of Operations

Amazon
10.2020 - Current
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed processes to save on costs and prevent losses.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

Department Supervisor

CMC Group
01.2017 - 10.2020
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Managed team of 25 employees, delegated tasks and held each employee accountable for completing assignments.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Submitted reports to senior management to aid in business decision-making and planning.

Education

Post-Degree Certificate - Digital Communications And Multimedia

Bowling Green State University
Bowling Green, OH
08-2018

High School Diploma -

Otsego High School
Tontogany
05-2012

Certificate - Business Management

Penta Career Center
Rossford, OH
05-2012

Skills

  • Operational efficiency
  • Logistics management
  • Workforce planning
  • Cross-functional coordination
  • Warehouse management
  • Facility management
  • Expense tracking
  • Excellent communication
  • Team collaboration
  • Effective communication
  • Decision-making
  • Staff training/development
  • Team building
  • Performance evaluation and monitoring
  • Project management

Accomplishments

  • Supervised team of 100+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets of rolled freight.

Timeline

Area Manager of Operations

Amazon
10.2020 - Current

Department Supervisor

CMC Group
01.2017 - 10.2020

Post-Degree Certificate - Digital Communications And Multimedia

Bowling Green State University

High School Diploma -

Otsego High School

Certificate - Business Management

Penta Career Center

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Dillon Ulch