Dillon Walker
Fremont
Summary
Dedicated and results-driven customer service professional with 7 years of experience in providing exceptional support and building strong customer relationships. Adept at handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Proven track record in achieving service excellence while maintaining a positive and empathetic attitude in fast-paced environments. Skilled in using CRM systems, managing customer interactions, and exceeding performance goals.
Overview
9
9
years of professional experience
Work History
Body Fit Technician
Tesla
01.2022 - 03.2025
- Applied specialized automotive body fit techniques to ensure accurate vehicle assembly and alignment
- Maintained knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicle.
- Performed inspections, repairs, and services on Tesla electric vehicles with precision and attention to detail.
Shipping and Receiving Clerk
FedEx
12.2019 - 12.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
RMA Coordinator
Citrix Systems Inc
10.2018 - 11.2019
- Ensure that returned products are inspected for damage, defects, or issues that warrant repair or replacement.
- Record details of the returned items, including serial numbers, condition, reason for return, and customer information, in the company’s database.
- Ensure all necessary documentation for returns (e.g., RMA forms, shipping labels) is completed and accurate.
Order Management Specialist
Jabil
02.2016 - 09.2018
- Received, review, and entered customer orders into the order management system (SAP).
- Ensure that orders were completed, accurate, and compliant with company policies and customer requirements.
- Verify product availability, pricing, and delivery schedules before processing orders.
- Communicate with sales teams or customers to resolve any discrepancies or issues with orders.
Education
High School Diploma -
Wilcox High School
San Jose05-2015
Skills
- Account updating
- Complaint resolution
- Materials transportation
- Shipping and receiving tracking
- Invoice reconciliation
- Merchandise staging
Timeline
Body Fit Technician
Tesla
01.2022 - 03.2025
Shipping and Receiving Clerk
FedEx
12.2019 - 12.2021
RMA Coordinator
Citrix Systems Inc
10.2018 - 11.2019
Order Management Specialist
Jabil
02.2016 - 09.2018
High School Diploma -
Wilcox High School
Similar Profiles
Diana VencesDiana Vences
Production Associate at TeslaProduction Associate at Tesla
Geraldine Adams MendozaGeraldine Adams Mendoza
Production Associate at TeslaProduction Associate at Tesla
Eric GonzalesEric Gonzales
Engineering Technician - CQFR / R&D Division at TeslaEngineering Technician - CQFR / R&D Division at Tesla
Kevin SchrollerKevin Schroller
Automotive Collision Technician at TeslaAutomotive Collision Technician at Tesla
TYLER EVANGELISTATYLER EVANGELISTA
Cashier at BurlingtonCashier at Burlington