Dillon Wickman
Gaylord,Michigan
Overview
10
10
years of professional experience
Work History
CDL A OTR Driver
Prime Inc.
Springfield, MO
10.2023 - Current
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
Coach
Walmart
Gaylord, MI
07.2014 - 10.2023
- Started career as a sales associate and worked my way up in the company to the Coach position.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
North Dickinson High School
Felch, MISkills
- Communication
- Active Listening
- Team Development
- Customer Service
- Decision-making
- Attention to detail
- Time management
- Adaptability
- Problem-solving
Timeline
CDL A OTR Driver
Prime Inc.
10.2023 - Current
Coach
Walmart
07.2014 - 10.2023
High School Diploma -
North Dickinson High School