Dillon Wilson
Franklin,IN
Summary
Dedicated professional with a strong background in team leadership and effective communication. Successfully led projects for system upgrades and trained faces of the future for the company, fostering a culture of safety and excellence within the team.
Proactive and meticulous Hardworking individual with over 15 years of experience in General Blue Collar industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Knowledgeable leader with solid background in employment and proven ability to drive revenue growth. Successfully built client relationships and consistently met targets. Demonstrated effective communication and negotiation skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telecommunications Tower Technician
Mission 1 Communications
Indianapolis, IN
01.2021 - Current
- Installed and maintained telecommunications equipment on towers, ensuring optimal performance and safety compliance.
- Conducted regular inspections of tower structures, identifying and resolving potential issues.
- Collaborated with team members to troubleshoot technical problems, enhancing overall operational efficiency.
- Trained junior technicians on installation procedures, culture of safety an awareness, and knowledge of the specific assingnment to be performed
- Ensured upper managment an personel of exceptional employee representation, saftey, knowlledge, and consistency on an off the assignment.
- Conducted regular inspections of tower structures, identifying and resolving potential issues proactively.
- Led projects for system upgrades, coordinating timelines and resources to meet client specifications effectively.
- Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan significantly.
- Contributed to team success by collaborating with colleagues on complex projects and sharing expertise in telecommunications systems.
- Developed technical documentation for installations and repairs, improving knowledge transfer within the team.
- Drove truck and trailer to and from job sites, up to 12-hour drives per day
Artist Relations Manager
Jays Management LLC
United States
01.2012 - Current
- Cultivated strong relationships with artists, enhancing collaboration and communication within the management team.
- Developed and executed strategic outreach programs to onboard emerging talent into management services.
- Coordinated artist schedules and engagements, ensuring seamless integration with promotional activities and events.
- Analyzed artist performance metrics, providing insights to optimize representation strategies and client satisfaction.
- Led negotiations for contracts and agreements, securing favorable terms for both artists and management firm.
- Mentored 15 junior staff memebers on best practices in artist relations, fostering a culture of excellence and continuous improvement.
- Spearheaded initiatives to enhance artist visibility across various platforms, increasing brand engagement significantly.
Assistant Manager
Take 5 Oil Change
Franklin, IN
09.2019 - 01.2021
- Led team in daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new staff, enhancing team performance and efficiency.
- Implemented process improvements that streamlined workflow and reduced service times.
- Coordinated scheduling to optimize labor during peak business hours.
- Obtain an manage local an non local commercialized fleet accounts
- Provide guest with 100 percent satisfaction ensuring their business and partnership in the future
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier Team Lead
Casey's
Franklin, IN
01.2019 - 09.2019
- Supervised cashier operations, ensuring compliance with company policies and procedures.
- Trained new cashiers on point-of-sale systems and customer service best practices.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Monitored cash flow and inventory of 3 differnt shift levels, preventing discrepancies and losses.
- Conducted regular team meetings to promote communication and performance standards among staff.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Tree Trimmer
Ponder Tree Service
Greenwood, IN
04.2016 - 12.2018
- Operated chainsaws and hand tools to execute tree trimming and removal tasks.
- Assessed thousands of ash tree health status and safety risks to determine appropriate trimming techniques.
- Implemented safe work practices to minimize hazards during tree maintenance operations.
- Trained junior staff on equipment usage, safety protocols, and efficient trimming methods.
- Collaborated with clients to develop tailored tree care plans based on specific needs.
- Inspected job sites for compliance with safety regulations and environmental standards.
- Enhanced operational efficiency by refining trimming techniques and workflow processes.
Restoration Crew Member
ServiceMaster
Indianapolis, IN
12.2015 - 04.2016
- Operated water extraction equipment to mitigate damage in residential and commercial properties.
- Conducted thorough site assessments to determine restoration requirements and prioritize tasks.
- Collaborated with team members to ensure timely completion of restoration projects.
- Managed inventory of restoration supplies, ensuring availability for ongoing projects.
- Implemented safety protocols during restoration processes to minimize risks and hazards.
- Trained new crew members on restoration techniques and safety procedures, enhancing team performance.
- Developed efficient workflows for damage assessment and remediation tasks, improving overall productivity.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN12-2011
Skills
- DOT Physical (Current)
- OSHA 10 Certified
- CPR and First Aid
- Heavy Equipment Training
- Confided Space Training
- NWSA (National Wireless Safety Alliance)
- - Tower Technician 1
- Climbing proficiency
- Hazard identification
- Antenna alignment
- Fiber optic handling
- Blueprint interpretation
- Equipment troubleshooting
- Rigging
- Signal testing
- Microwave systems
- Radio frequency awareness
- Electrical grounding
- Structural installation
- Heavy equipment
- Fall protection expertise
- Safety procedures
- Emergency planning
- Repairs and troubleshooting
- Attention to detail
- Troubleshooting and repair
- Time management
- Wiring installation
- Problem-solving
- Coworker training
- Fall protection
- Rappelling
- Teamwork
- Teamwork and collaboration
- Customer service
- Team leadership
- Decision-making
- Oil change expertise
- Battery replacements
- Excellent communication
- Work area cleanliness
- Reliability
- Vehicle oil change
- Bay maintenance
- Water damage restoration
- Structure tear-down
- Sewage cleanup
- Mold remediation
- Odor control
- Accurate measurements
- Quality assurance
- Carpet cleaning
- Debris removal
- Personal protective equipment
- OSHA compliance
- Fire assignments
- Water damage assignments
- Photography
- Dehumidification equipment
- Smoke removal
- Documentation and reporting
Certification
- D.O.T Physical ( Current )
- CPR & First Aid
- OSHA 10
- OSHA 30 ( Certification can not be found due to failure of relocating document upon former employer an OSHA Personel)
- Confined Space Training
- Skid Steer Training (McAllister Rental)
- Excavator Training (McAllister Rental)
- Fork Lift Certified
- Boom & Scissor Lift Certified
- NWSA T.T.1 Certification
- Valid DL
Timeline
Telecommunications Tower Technician
Mission 1 Communications
01.2021 - Current
Assistant Manager
Take 5 Oil Change
09.2019 - 01.2021
Cashier Team Lead
Casey's
01.2019 - 09.2019
Tree Trimmer
Ponder Tree Service
04.2016 - 12.2018
Restoration Crew Member
ServiceMaster
12.2015 - 04.2016
Artist Relations Manager
Jays Management LLC
01.2012 - Current
High School Diploma -
Whiteland Community High School