Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dillon Dykes

Panama City

Summary

Developed strong customer service and sales skills in fast-paced retail environment. Proven ability to communicate effectively with customers, manage inventory, and work collaboratively with team members. Looking to transition to new field while leveraging these transferrable skills.

Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Floor Team Member

Planet Fitness Gym
08.2023 - Current
  • Participated in regular training sessions to stay up-to-date with product knowledge and company policies.
  • Adapted quickly to changing store priorities and customer needs, ensuring a smooth flow of operations on the sales floor.
  • Supported team members in resolving complex customer issues, resulting in increased satisfaction levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sales Associate

Bed Bath & Beyond
09.2016 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

Bachelor of Science - Business Adminstration

Florida State University Panama City
Panama City Florida
08-2025

Bachelor of Arts - Business Adminstration

Gulf Coast State College
Panama City, FL
05-2021

Skills

  • Goal oriented
  • Flexibility
  • Store maintenance
  • Loss prevention
  • Customer service
  • Cleaning
  • Cash handling
  • Brand awareness
  • Sales tracking
  • POS system operation

Accomplishments

  • Drive Full-Funnel Results with Snapchat -Completion ID: 340044684

Certification

Global Consulting and Collaboration Certificate

X-Culture

issued Sep 2024 · Expired Oct 2024

Timeline

Sales Floor Team Member

Planet Fitness Gym
08.2023 - Current

Sales Associate

Bed Bath & Beyond
09.2016 - 06.2023

Bachelor of Science - Business Adminstration

Florida State University Panama City

Bachelor of Arts - Business Adminstration

Gulf Coast State College

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Dillon Dykes