Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dillon Weis

Fort Myers,FL

Summary

Skilled in diverse installation, maintenance, and repair tasks. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Hardware Support Technician

UDT
Fort Myers, FL
10.2024 - Current
  • Replaced broken parts with OEM replacements, and ensured proper functionality.
  • Maintained an organized inventory of spare parts, supplies, and tools used for repairs.
  • Utilized ConnectWise for tracking hardware repair incidents.
  • Proficient with LCSD's internal help desk ticketing and resolution.
  • Maintained Dell warranty repair technician certification for parts replacement and warranty claims.
  • Inspected returned products and determined the causes of failure or damage.

Education

High School Diploma -

Fort Myers High School
Fort Myers
09-2020

Skills

  • Laptop/Desktop/Mobile Device Maintenance
  • Parts inventory management
  • Proficient with building custom high-end gaming desktops
  • IT techniques
  • Proficient with Windows 10 and 11 troubleshooting
  • Documentation
  • Proficient with Apple products (iPhone, iPad, MacBook) troubleshooting and repair
  • Quality Assurance
  • Skilled in the Office365 suite
  • Customer service
  • Basic understanding of Active Directory and Azure cloud services
  • Effective communication
  • Basic understanding of network troubleshooting
  • Team collaboration
  • Multitasking

Certification

  • Willingness to pursue higher-end certifications should that be needed.

Timeline

IT Hardware Support Technician

UDT
10.2024 - Current

High School Diploma -

Fort Myers High School

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