Diloma Hema
Randallstown,MD
Summary
Results-driven professional with extensive experience in billing and accounts receivable at JJ Haines. Proven ability to enhance customer satisfaction through exceptional service and meticulous attention to detail. Skilled in financial analysis and time management, consistently resolving discrepancies and improving processes to ensure accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Contractual
Instacart
01.2022 - Current
- Shopped and delivered groceries to families, hence developing time management, attention to detail and excellent customer service skills
Homemaker
Self-employed
08.2019 - Current
- Managed household money portfolio and family responsibility including childcare and housekeeping
- Organized and planned family events and activities
Account Receivable Associate
JJ Haines
Glen Burnie, USA
11.2017 - 07.2019
- Maintained accurate and up-to-date customer records in the accounting system.
- Managed the accounts receivable process, including invoicing, payment processing, and collections.
- Resolved billing discrepancies and disputes with customers in a timely manner.
- Developed strong relationships with clients to facilitate prompt resolution of billing inquiries or discrepancies.
- Monitored aging reports to identify delinquent accounts, and implemented strategies for collections efforts.
- Assisted in the preparation of financial statements and annual audits by providing accurate accounts receivable data.
Billing Associate
JJ Haines
Glen Burnie, USA
07.2017 - 10.2017
- Generated and sent invoices to customers, ensuring accuracy and adherence to company policies.
- Managed customer accounts and maintained accurate billing records.
- Processed billing inquiries and resolved discrepancies efficiently.
- Utilized accounting software to track payments and outstanding balances.
- Provided excellent customer service by responding to inquiries in a timely manner.
Billing Clerk
Bob Bell Automotive
Glen Burnie, USA
06.2016 - 01.2017
- Posted vehicles sold in the system.
- Prepared documents for title registration.
- I wrote payoff checks for financial institutions and customers.
- Entered new vehicle invoices into the system.
- Posted all sales commissions and reports for month-end.
- Assured the receipt of all titles and lien releases for all traded vehicles.
Dealer Funding Team Clerk
Toyota Financial Services
Owings Mills, USA
02.2015 - 09.2015
- Processed loans applications, checking for accuracy and missing documents.
- Prepared contracts packages for funding.
- Handled checks for payment, flat cancel and payoff of loans.
- Sorted and dispatched incoming and outgoing mails.
- Miscellaneous administrative tasks.
Education
MBA - Accounting
DeVry University's Keller Graduate School of Management
Online06.2021
Bachelor of Sciences - Finance
Southeastern Louisiana University
Hammond, LA12.2012
Associate’s degree - business
Baton Rouge Community College
Baton Rouge, LA05.2011
Skills
- Time management and organization
- Financial analysis and accounting
- Billing and accounts receivable
- Loan processing
- Data analysis and entry
- Attention to detail
- Customer service
Languages
- French
- English
Languages
French
Native/ Bilingual
Timeline
Contractual
Instacart
01.2022 - Current
Homemaker
Self-employed
08.2019 - Current
Account Receivable Associate
JJ Haines
11.2017 - 07.2019
Billing Associate
JJ Haines
07.2017 - 10.2017
Billing Clerk
Bob Bell Automotive
06.2016 - 01.2017
Dealer Funding Team Clerk
Toyota Financial Services
02.2015 - 09.2015
MBA - Accounting
DeVry University's Keller Graduate School of Management
Bachelor of Sciences - Finance
Southeastern Louisiana University
Associate’s degree - business
Baton Rouge Community College