Dilsha OT
Associate CS internet
Eranakulam
Summary
Customer-focused professional with 3 of experience in providing top-notch support and resolving issues across various channels. Skilled in triaging inquiries, troubleshooting, and collaborating with teams to ensure customer satisfaction. Proficient in CRM systems and dedicated to delivering effective solutions with a strong focus on continuous improvement. Seeking to bring my problem-solving skills and customer service expertise to an Associate Customer Support role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Associate CS Internet
Sutherland Global service PVT LTD
Kochi
07.2022 - Current
- Provide exceptional customer service by addressing customer inquiries via phone, email, or live chat in a timely and professional manner.
- Troubleshoot and resolve product or service issues to ensure customer satisfaction.
- Guide customers through product features, helping them understand how to use our services effectively.
- Collaborate with other teams to resolve complex customer issues and escalate cases when necessary.
Education
Bachelor of Arts - Economics and Model 2 foreign trade
Government College of Art & Science, Tripunithura
Ernakulam , India 07.2018 - 03.2022
Diploma of Higher Education - Commerce studies
Government Girls Higher secondary
Ernakulam, India 06.2016 - 03.2018
Skills
Time management efficiency
Languages
English
Intermediate
Malayalam
Proficient (C2)
Timeline
Associate CS Internet
Sutherland Global service PVT LTD
07.2022 - Current
Bachelor of Arts - Economics and Model 2 foreign trade
Government College of Art & Science, Tripunithura
07.2018 - 03.2022
Diploma of Higher Education - Commerce studies
Government Girls Higher secondary
06.2016 - 03.2018
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