Dilton Ferreira
Pawtucket
Summary
Detail-oriented Biology Student experienced in leadership and customer service within retail and automotive sectors. Achieved operational efficiency and team coordination through effective problem-solving and employee training. Focused on transitioning into laboratory or healthcare roles to enhance patient care and support organizational objectives.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Colbea Enterprises (Shell Gas Station & Auto Repair)
Pawtucket, RI
06.2025 - 08.2026
- Managed daily operations while supervising 2 employees in a high-volume retail and automotive service environment.
- Assisted more than 100 customers per shift while maintaining exceptional customer service.
- Promoted memberships and upsold featured products to increase sales.
- Streamlined documentation and appointment scheduling processes to enhance customer service efficiency.
- Opened and closed the store, balanced cash drawers, prepared deposits, and maintained accurate financial records.
- Promoted memberships and upsold featured products, contributing to overall sales growth.
- Managed inventory and upheld cleanliness and organization to support a safety-focused workplace.
Sales Associate
Colbea Enterprises (Shell Gas Station & Auto Repair)
12.2022 - 06.2025
- Processed customer transactions accurately using POS systems, ensuring efficient service.
- Scheduled automotive service appointments and organized customer records to enhance service flow.
- Supported store operations through inventory management and stocking, maintaining cleanliness and assisting customers.
Education
Associate Degree - Biology
Community College of Rhode Island
WarwickSkills
- Documentation management
- Team supervision
- Microsoft Office
- Client relations
- Cash management
- Staff development
- Decision-making
- Problem-solving
- Time management
- Dispute mediation
- Retail operations
- Multitasking and organization
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Interests
- Electronics and Circuit Building
- Gym Workouts
- Team Sports
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Reading
Timeline
Assistant Manager
Colbea Enterprises (Shell Gas Station & Auto Repair)
06.2025 - 08.2026
Sales Associate
Colbea Enterprises (Shell Gas Station & Auto Repair)
12.2022 - 06.2025
Associate Degree - Biology
Community College of Rhode Island