Dilu Chamlagai
Caledonia,MI
Summary
Experienced and friendly Customer Service Cashier with a background in diverse retail environments. Skilled in operating cash registers and performing necessary calculations. A genuine people-person with a successful track record of mediating various disputes. Well-detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Always committed and hardworking, with many years of experience in directing food management adders; have a talent for supervising employees and am a swift problem solver with quick and effective solutions to a wide array of issues."
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Walmart
06.2018 - 09.2019
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness checkout area by wiping down counters, sweeping floors
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Volunteer
Homeless Shelter
11.2019 - 12.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted clients with obtaining housing, employment and support resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Approached issues proactively to best meet current and future community needs.
Food Manager
Desi Spice restaurant - Personal Family business
01.2021 - 07.2024
- Conducted daily briefings with kitchen staff to communicate goals and objectives for the day's operations
- Performed weekly inspections of equipment to ensure proper functioning and safety protocols were followed
- Maintained a clean and organized working environment to ensure compliance with health regulations
- Participated in community events promoting the restaurant's services as well as local charities
- Tracked sales data over time in order identify trends which could be used for marketing purposes.
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
Education
Associate in Science (A.S.) - Psychology & Criminal Justice
Grand Valley State University
Allendale, MI05.2026
Skills
- Ordering and Purchasing
- Sanitation Standards
- Staff Leadership
- Food presentation
- Food Safety Compliance
- Team Development
- Nutrition knowledge
- Supply Management
- Safe Food Handling
- Employee Supervision
Roles And Responsibilities
- Customer Complaint Resolution
- Customer Service
- Product Merchandising
- Cash Handling
- Interpersonal skills
- Empathy and understanding
- Problem-solving abilities
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Monitored labor costs to maximize profitability while maintaining high standards of customer service.
- Conducted daily briefings with kitchen staff to communicate goals and objectives for the day's operations.
- Performed weekly inspections of equipment to ensure proper functioning and safety protocols were followed.
- Maintained a clean and organized working environment to ensure compliance with health regulations.
- Participated in community events promoting the restaurant's services as well as local charities.
- Tracked sales data over time in order identify trends which could be used for marketing purposes.
Timeline
Food Manager
Desi Spice restaurant - Personal Family business
01.2021 - 07.2024
Volunteer
Homeless Shelter
11.2019 - 12.2020
Customer Service Cashier
Walmart
06.2018 - 09.2019
Associate in Science (A.S.) - Psychology & Criminal Justice
Grand Valley State University