Dilynn Nicole DiLeonardo
San Jose,CA
Summary
Mainly experienced in customer service and successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and a responsible leader passionate about driving growth and improvements. Flexible approach to professional development and cultivation while promoting team-based skills with energy and organization. Detail-oriented and experience with Microsoft Office software.
Overview
11
11
years of professional experience
Work History
Bartender
Poetry In Motion Catering
09.2021 - Current
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Ordered inventory to meet expected demand with adequate stock.
- Trained new bartenders on drink preparation and upselling techniques.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared and served over 800 drinks per shift in high-volume at wedding venues.
Student Assistant, Academic Resources Office
San Jose State University College Of Education
06.2020 - Current
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports using Microsoft Excel, Microsoft Word, and Docusign
- Managed logistics of purchases such as supplies, textbooks and audio-visual devices.
- Entered accurate data to maintain departmental student, faculty and operational records.
- Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
Fashion Stylist Assistant/Event Production Crew
Red Haute & Co.
05.2013 - Current
- Handled payment transactions for merchandise worth up to $50,000.
- Performed various administrative duties, including checking invoices, preparing special orders and unloading deliveries.
- Brainstormed with other stylists to determine how to incorporate exciting new trends into development of showroom displays.
Cocktail Waitress, Server
Britannia Arms Pub And Grill
03.2021 - 10.2021
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils.
- Protect establishment and patrons by adhering to COVID-19 safety and sanitation requirements, and alcohol beverage control policies
- Organizing and serving large private parties and events, separating checks, and observing the dining process.
- Effectively communicating with the live entertainment and assisting with set up, break down, and payment.
- Processing credit card slips and correctly entering total amounts into POS system
Office Clerk Assistant
Cupertino Dental Group
01.2021 - 04.2021
- Cultivated relationships with public, patients and staff members using interpersonal communication skills.
- Sorted and distributed business correspondence to correct department or staff members, reducing dropped communications and enabling faster responses to key requests.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Greeted patients and ensured that they are free of COVID-19 symptoms.
Hostess, Server, Cocktail Waitress
The Cats Restaurant & Tavern
08.2017 - 03.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Vice President of Chapter Development
Alpha Omicron Pi - San Jose State University
11.2018 - 02.2020
- Oversaw all positions and their duties within the house to ensure chapter requirements were being met.
- Continually maintained and improved the chapter's reputation and positive image through organizing social events and philanthropic activities.
- Evaluated relationships throughout the house and monitored conflicts and concerns through surveys and meetings, combined with bonding exercises to enhance the environment.
- Built and strengthened leadership skills through organizing a committee, staying within a budget, and acquiring all necessary permits and approvals for hosting events.
Hostess, Server
Willard Hicks Steakhouse
02.2019 - 11.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Cooking School Coordinator
Cucina Bambini
04.2015 - 07.2017
- Provided culinary instruction to children from ages 3-college-level students and adults up to 80 years old.
- Helped students develop personal style after instruction on specific recipes.
- Assessed student progress and provided individual attention to struggling students.
- Inventoried both food and hardware supplies for kitchen and student needs.
- Supervised all cooking done in kitchens in a non-critical, systematic environment to educate students on what to expect in a real-word environment.
- Created a fun and engaging learning environment for students.
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
Education
Bachelor of Science - Business Administration And Global Operations Mgmt
San Jose State University
San Jose, CA05.2022
Skills
- Multitasking and Prioritization
- Teamwork and Professionalism
- Self-Motivated
- Relationship Building
- Friendly and Outgoing
- Issue Resolution
- Customer satisfaction
- Workforce management
- Scheduling and calendar management
- Spreadsheet development
Timeline
Bartender
Poetry In Motion Catering
09.2021 - Current
Cocktail Waitress, Server
Britannia Arms Pub And Grill
03.2021 - 10.2021
Office Clerk Assistant
Cupertino Dental Group
01.2021 - 04.2021
Student Assistant, Academic Resources Office
San Jose State University College Of Education
06.2020 - Current
Hostess, Server
Willard Hicks Steakhouse
02.2019 - 11.2019
Vice President of Chapter Development
Alpha Omicron Pi - San Jose State University
11.2018 - 02.2020
Hostess, Server, Cocktail Waitress
The Cats Restaurant & Tavern
08.2017 - 03.2020
Cooking School Coordinator
Cucina Bambini
04.2015 - 07.2017
Fashion Stylist Assistant/Event Production Crew
Red Haute & Co.
05.2013 - Current
Bachelor of Science - Business Administration And Global Operations Mgmt
San Jose State University
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