Dima Alzubaidy
Belleville,MI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Leader
Innovative Client Connection
04.2023 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Streamlined operations by implementing efficient project management techniques, resulting in increased productivity.
- Led cross-functional teams for successful product launches, contributing to significant revenue growth.
- Developed and executed strategic plans, driving organizational growth and expansion into new markets.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Conducted market research to identify new opportunities and target markets.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
Sales Manager
Primealete Nutrition
06.2022 - 04.2023
- Achieved daily sales of over 400 meals.
- Established a rapport with customers to foster a sense of belonging.
- Devised daily plans to enhance sales and customer satisfaction.
- Resolved business issues effectively.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Safety Coordinator and Accountant
All Pro Logistics
05.2022 - 08.2022
- Conducted training sessions for over 140 drivers.
- Participated in inter-company meetings.
- Recruited new drivers through TENSTREET.
- Scheduled drug tests for drivers.
- Utilized MyTrack to track daily violations.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
- Assessed value of safety programs to apply modifications and improvements and achieve targeted goals.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Developed financial models to assess and analyze financial performance of clients.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Human Resources
Marah Transportation
04.2021 - 04.2022
- Monitored payroll through ADP.
- Factored invoices with RTS.
- Reconciled bank statements and detected errors.
- Processed billings, invoices, and reimbursement claims.
- Implemented a new filing system for employee records.
- Verified and completed hiring documentation and government forms.
- Responded to inquiries about company policies, guidelines, and benefits.
- Input new hire, status change, and adjustment information in ADP.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Receptionist
Provision Living
12.2019 - 04.2021
- Documented maintenance issues through Tels Direct Supply.
- Maintained professional and respectful communication.
- Managed phone calls in a professional manner.
- Adhered to safety procedures and protocols.
- Utilized Microsoft Office Word and Excel to create and edit worksheets.
- Scheduled doctor appointments and family visits.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Protection Officer / Line manager
Danish Refugee Council
01.2017 - 10.2017
- Managed a community center in Domiz (Hivi Community Center) for 8 months in collaboration with the team leader
- Directed management of 2 monitors and 2 mobilizers
- Enhanced security measures by conducting thorough patrols and addressing potential weaknesses in facility protection.
- Reduced risk of security breaches by consistently monitoring surveillance systems and responding to alarms promptly.
- Drafted and implemented a set of tracking processes (Special need fund distribution, selection panel for multipurpose cash distribution, FGDs, referral, field activities) to monitors and mobilizers (DEFD, MFAF and BPRM projects)
- Contributed in assessing more than 250 vulnerable households by coordination with community leaders for multipurpose cash assistance distribution according to vulnerability criteria
- Conducted tens FGDs (Focus group discussion), Key Informant Questioners, HHSs (household survey) with relevant beneficiaries for distribution and offered capacity building to the staff on finding out protection concerns and how to use protection tools
- Translated tools into Arabic, analyzed and recommended more than 200 vulnerable beneficiaries (IDPs, Refugees and Host) including elderly, disabled, women, household heads and children for special needs fund (S.N.F.)
- Taught English Language for more than 50 beneficiaries 2 courses (primary and intermediate) as life skill training LST and self-dependence activities
- Defined and set clear targets and objectives and communicated them to the team members
- Set daily, weekly, monthly and quarterly work plans for the team members and ensure they are implemented correctly
- Defined on a daily basis gaps, lessons learned and needed in order to improve implementing the project target timely and accordingly through regular field visits
- Built an excellent relation with UN agencies, INGOs and governmental sectors in Duhok and Erbil areas
Accountant
Moon Star Express
08.2022 - 04.2023
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and PCS software.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Education
Bachelor of Business Administration - Marketing and Management
Eastern Michigan University
Ypsilanti, MI01.2023
Radiology program
Washtenaw Community College
Midwifery
Polytechnic Institution
Associate degree - Business Administration
Washtenaw Community College
01.2022
Skills
- Strong managerial, organizational, and verbal/written communication skills
- Proficient in Microsoft Word, Excel, PowerPoint, QuickBooks Online, and Python
- Possess a high level of personal integrity, professional demeanor, and work ethic
- Able to multitask and manage multiple projects effectively
- Capable of handling high-pressure situations with clear and concise communication
- Proven analytical and problem-solving abilities
- A collaborative team member who embraces critical thinking and proactively anticipates inquiries from upper management and clients
- Customer Relationship Management (CRM)
- Strategic Planning
- Project Management
- Business Development
- Creative Direction
- Staff Management
- Creative and Innovative
- Sales Enablement
Certification
● Course(certified) in Emotional Intelligence at Edraak 2017
● Course(certified) in the six keys of success at Edraak 2017
● Course(certified) in Job interview skills at Edraak 2017
● Course (certified)in Planning personal finances at Edraak 2017
● Course(certified) in Introduction to the world of autism at Edraak 2017
● Course (40 hours) in Microsoft office of Polytechnic Institution in Iraq 2016
Languages
Arabic
Native or Bilingual
English
Full Professional
Turkish
Limited Working
French
Professional Working
Accomplishments
● First rated chess player from Duhok National Sport Club 2016
● First rated chess player from School Sport Academy of 2010
Extra Curricular Experience
- Basketball and Chess player for Syria and Iraq
- First rated chess player from Duhok National Sport Club 2016
- Participated in many Basketball trainings and competitions in both Damascus and Duhok 2013-2016
- First rated chess player from School Sport Academy of 2010
Honors And Awards
- Course (40 hours) in Interpreting by University of Michigan in Ann Arbor 2019
- Course (certified) in CPR at the Red Cross in Ann Arbor 2019
- Course (40 hours) in Autism Behaviour Technician at Centria 2019
- Course (and practitioner) of Etheric healing from master Alaa Aljamal 2018
- Course(certified) at Job interview skills at Edraak 2017
- Course(certified) in Emotional Intelligence at Edraak 2017
- Course(certified) in the six keys of success at Edraak 2017
- Course(certified) in Job interview skills at Edraak 2017
- Course (certified)in Planning personal finances at Edraak 2017
- Course(certified) in Introduction to the world of autism at Edraak 2017
- Course (40 hours) in Microsoft office of Polytechnic Institution in Iraq 2016
Timeline
Senior Leader
Innovative Client Connection
04.2023 - Current
Accountant
Moon Star Express
08.2022 - 04.2023
Sales Manager
Primealete Nutrition
06.2022 - 04.2023
Safety Coordinator and Accountant
All Pro Logistics
05.2022 - 08.2022
Human Resources
Marah Transportation
04.2021 - 04.2022
Receptionist
Provision Living
12.2019 - 04.2021
Protection Officer / Line manager
Danish Refugee Council
01.2017 - 10.2017
Bachelor of Business Administration - Marketing and Management
Eastern Michigan University
Radiology program
Washtenaw Community College
Midwifery
Polytechnic Institution
Associate degree - Business Administration
Washtenaw Community College
● Course(certified) in Emotional Intelligence at Edraak 2017
● Course(certified) in the six keys of success at Edraak 2017
● Course(certified) in Job interview skills at Edraak 2017
● Course (certified)in Planning personal finances at Edraak 2017
● Course(certified) in Introduction to the world of autism at Edraak 2017
● Course (40 hours) in Microsoft office of Polytechnic Institution in Iraq 2016
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