Dimaris Camacho Muñoz
Orlando,FL
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Overview
18
18
years of professional experience
Work History
Driver
Amazon Flex
Orlando, FL
10.2023 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered packages to customers in a timely and efficient manner.
- Managed time efficiently when making multiple stops along designated routes.
Member Services
MMM Multi Health
Fajardo, PR
03.2015 - 12.2015
- Served as friendly first point of contact for customer inquiries
- Prepared documentation for customer contracts and transactions
- Incorporated best practices into document management for improved performance
- Expedited calls requiring urgent attention for immediate resolution
- Placed and answered phone calls to meet fluctuating demand
- Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.
Customer Services Officer
Triple-S
Humacao, PR
09.2013 - 02.2015
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Met and exceeded daily service quality and performance goals
- Assisted with administrative tasks and special projects during the daily tasks
- Educated customers by explaining complex details in easy-to-understand terminology
- Obtained necessary personal information and verified eligibility in real time
- Placed and answered phone calls to meet fluctuating demand.
Data Entry Clerk
Humana Health Plan
Caguas, PR
03.2006 - 07.2013
- Entered data by inputting alphabetic and numeric information using established procedures
- Compared transcribed data with source documents to correct any errors
- Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy
- Kept updated on available products, services and promotions
- Followed scripts to maintain good call control
- Educated customers by explaining complex details in easy-to-understand terminology.
Education
Associate of Science -
Humacao Community College
Humacao, PR01-2010
GED - Medical Secretary with Word Processing
Instituto De Banca Y Comercio
Humacao, PRSkills
- Decision making
- Time management
- Multitasking
- Customer engagement
- Problem resolution
- Product knowledge
- Independence
- Work ethic
- Reliability
- Teamwork
- Operations efficiency
Languages
Spanish, Native
Timeline
Driver
Amazon Flex
10.2023 - Current
Member Services
MMM Multi Health
03.2015 - 12.2015
Customer Services Officer
Triple-S
09.2013 - 02.2015
Data Entry Clerk
Humana Health Plan
03.2006 - 07.2013
Associate of Science -
Humacao Community College
GED - Medical Secretary with Word Processing
Instituto De Banca Y Comercio