Dimas Rivera
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Representative
Mariner Finance
01.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Analyzed sales data to identify trends and areas for improvement in account management strategies.
- Negotiated prices, terms of sales and service agreements.
Business Development Manager
Remedy Staffing
02.2023 - 07.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Client Services Associate
Staffing Alternatives
12.2020 - 12.2022
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated closely with sales team to identify potential upselling opportunities based on client needs analysis.
- Developed strong rapport with clients, fostering long-term relationships and ensuring repeat business.
- Boosted Client Services team performance by implementing new process improvements and best practices.
- Delivered high-quality training sessions to new hires, contributing to the overall success of the Client Services team.
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
- Increased client retention through proactive outreach efforts and regular follow-up communications.
Commercial Corridor Manager
Esperanza Inc.
06.2018 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Boosted small business success by providing tailored technical assistance and resources.
- Assessed proposals and applications and determined eligibility for city financial programs, alignment with program guidelines and project feasibility.
- Enhanced economic growth by developing and implementing strategic plans for local businesses.
- Assisted in development, negotiation and review of terms and conditions of contracts that enhanced economic growth.
- Increased awarded grants by identifying new funding opportunities and cultivating relationships with potential funders.
Education
Master of Science - Business Administration
University of Phoenix
Tempe, AZ12.2023
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ12.2022
Certificate - Operations Management
University of Phoenix
Tempe, AZ12.2022
Associate of Arts - Business Administration
Eastern University
Wayne, PA12.2019
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Data Tracking
- Business Development
- Cash Handling
- Processing payments
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Account Representative
Mariner Finance
01.2024 - Current
Business Development Manager
Remedy Staffing
02.2023 - 07.2023
Client Services Associate
Staffing Alternatives
12.2020 - 12.2022
Commercial Corridor Manager
Esperanza Inc.
06.2018 - 07.2020
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
Certificate - Operations Management
University of Phoenix
Associate of Arts - Business Administration
Eastern University