Dimeana Okegawa

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Trained new team members on procedures, customer service, and sales techniques.
• Prepared products following restaurant, health, and safety standards and procedures.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Stocked shelves to organize aisles in assigned department.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Replenished serving stations with fresh food and cleaned up spills.
• Documented customer orders and conveyed special requests to kitchen staff.
• Brewed coffee and tea and changed out drink station syrups.
• Completed milkshakes and ice cream desserts for customers.
• Prepared salads, soups and sandwiches for customers.
• Reconciled receipt totals, cash and credit payments to address shortages.
• Observed customer purchases in line and differentiated between standard portions.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.

• Monitored and maintained clean working areas and cooking surfaces.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Wiped down counters and food prep stations using bleach and clean cloths.
• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
• Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
• Cleaned and sanitized work areas, utensils and equipment.
• Followed company recipes and production standards to satisfy customers.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Operated grills, fryers and ovens to cook food items.
• Trained and assisted new kitchen staff members.
• Used kitchen equipment safely and reduced risk of injuries and burns.
• Packaged, arranged and labeled ingredient stock, storing at established temperatures.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Reduced customer waiting by batch cooking popular items during rush times.
• Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
• Identified inefficiencies leading to improved productivity.

• Monitored and maintained clean working areas and cooking surfaces.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
• Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
• Prepared ingredients ahead of time to promote efficiency in dish garnishing.
• Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Wiped down counters and food prep stations using bleach and clean cloths.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
• Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Coached new workers on store policies, pizza making, and dough preparation.
• Cleaned and sanitized work areas, utensils and equipment.
• Followed company recipes and production standards to satisfy customers.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Operated grills, fryers and ovens to cook food items.
• Used kitchen equipment safely and reduced risk of injuries and burns.
• Trained and assisted new kitchen staff members.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Packaged, arranged and labeled ingredient stock, storing at established temperatures.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Communicated with management on food inventory stock to request order placement.
• Reduced customer waiting by batch cooking popular items during rush times.
• Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
• Identified inefficiencies leading to improved productivity.

• Maintained tidy and organized work area to comply with cleanliness standards.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Used utensils and equipment to portion, wrap and display bakery items.
• Inspected goods to establish accurate pricing and labeling.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
• Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Productively baked as well as helped customers in timely matter with a great uplifting attitude. Made many customers happy with my service as well as products to standard and health standard. Kept bakery buffet stocked according to needs, kept F.I.F.O every shift constant. Helped co-workers as needed when I had the time, as well as kept my duties up.