Dimeshia Bolden
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Stock Clerk
Vectrus
07.2021 - Current
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Completed physical inventory counts each month.
- Placed special customer orders for custom or special order merchandise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Conducted periodic inventory inspections and reported out-of-stock items.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
Customer Service Representative
Bluebelle
03.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
Bartender
Applebee's
07.2009 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
High School Diploma -
Shaw High School
Columbus, GA05.2022
Bachelor of Science - Health Care Administration Management
University of Phoenix
Columbus, GA03.2013
Skills
- Product Display
- Freight Operations
- Customer Inquiries
- Staff Training
- Safety Methods
- Stockroom Procedures
- Cash Register Operations
- Customer Relationships
- Pallet Jack Operation
- Money Handling
- POS Systems
- Work Station Cleaning
- Customer Assistance
Timeline
Stock Clerk
Vectrus
07.2021 - Current
Customer Service Representative
Bluebelle
03.2018 - 07.2021
Bartender
Applebee's
07.2009 - 07.2021
High School Diploma -
Shaw High School
Bachelor of Science - Health Care Administration Management
University of Phoenix