Di Michael Chen
Chicago,Illinois
Summary
Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth.
Overview
5
5
years of professional experience
Work History
Head Security
Twisted Cantina
07.2022 - Current
- Coordinated and managed the success and safety promotional events
- Ensured the functionality and safety of the establishment, employees, and customers
- Use interpersonal and surveillance skills, to determine when to intervene with conflict management and resolution
- Became the liaison for communication between community authorities.
Restaurant Manager
JieYi Sushi
06.2018 - Current
- Effectively use my bilingual skills to build a respectful relationship and work environment for employees with different ethnic backgrounds
- Organized the success of passing multiple health and safety inspections while also ensuring licensing and permits are up to date
- Managed opening and closing procedures
- Created and lead marketing promotions that increased revenue and customer volume
- Optimized profits with proactive control of food and vendor costs, employee scheduling, and restaurant appearance.
Automotive Detailer
Enterprise Holdings
05.2021 - 05.2022
- Upheld cleaning and sanitization standards to vehicle interiors and exteriors
- Ensured proper quality checks for 250 vehicle’s maintenance requirements such as tire conditions, safety warnings, and dashboard light errors
- Provide quality customer service with a proficient understanding of vehicle standards, address any questions and concerns about transportation, hazards, and safety
- Maintain site appearance of branch location.
Education
B.S. in Business Administration -
Northern Illinois University
Dekalb, ILSkills
- Team Development
- Personnel Management
- Process Improvement Experience
- Operations Management
- Logistics Integrations
- Data Analysis
- Problem-Solving
- Proficient in Microsoft Office
- Excellent Verbal and Written Communication skills
Affiliations
- Phi Sigma Kappa, 10/2018 - 05/2020
- Red Riot, 04/2018 - 12/2021
Leadership Experience
- Assistant Director of Greek Affairs, Student Government Association - Northern Illinois University, 09/2019 - 04/2020, Helped planned and executed National Hazing Prevention week with the Director of Fraternity and Sorority Life, Coordinated funding initiatives such as Campus Life and Greek Affairs Senate Committee gift card drive, Served as the liaison between the Student Athletic Advisory Committee of NIU Athletics and the Student Government Association, Helped planned and hosted the 2nd annual Greek Night at an NIU home basketball game
- Senator, Student Government Association - Northern Illinois University, 08/2019 - 07/2020, Collaborated with the committee to execute #ProjectOrange antiviolence campaign, combatting hate crimes, sexual assault/domestic violence, and gun violence on the NIU campus, Approved new student organizations on campus as well as allocated funds to these organizations, Collaborated with the Director of Athletics for NIU on increasing student engagement at home games, Initiated and hosted the first annual Greek Night at an NIU home basketball game
- Social Chair, Phi Sigma Kappa - Northern Illinois University, 08/2019 - 12/2019, Oversaw, planned, and executed safe and inclusive environments for all social functions by date planning, food, and beverage purchases, and organizing space, Planned and executed a risk management plan for all social functions, Collaborated with the Public Relations chairperson to ensure our chapter was being active in the community
- House Manager, Phi Sigma Kappa - Northern Illinois University, 12/2018 - 05/2019, Delegated housekeeping tasks to chapter team members to ensure a well-kept environment, Provided all cleaning supplies for members and oversaw shopping for supplies, Planned and executed a successful Parents Day
Timeline
Head Security
Twisted Cantina
07.2022 - Current
Automotive Detailer
Enterprise Holdings
05.2021 - 05.2022
Restaurant Manager
JieYi Sushi
06.2018 - Current
B.S. in Business Administration -
Northern Illinois University
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