Dimilah Jones
Washington,DC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintain professional relationships to increase profitability and drive business results. Knowledgeable and dedicated professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Additional core competencies include: - Customer Service Skills - Training and Development - Workforce Management - Administrative Skills - Attention to Detail - Microsoft Office (Word, Excel, PowerPoint, Outlook) - Analytical and Critical Thinking - Business-to-Customer Expertise - Product and Service Sales - Teamwork and Collaboration - Continuous Professional Development - CRM Database
Overview
7
7
years of professional experience
Work History
Inventory Specialist
Forward Air
01.2022 - Current
- Maintain and keep record of all inventory in Warehouse.
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Managed and maintained an efficient warehouse layout, maximizing storage space and facilitating easy access to materials.
- Assisted in maintaining accurate shipping schedules by coordinating with transport providers and processing necessary documentation swiftly.
- Handled day-to-day shipping and receiving overseeing more than 450 packages per day.
Business Development Manager
Carsmart.
02.2022 - 11.2022
- Manage and monitor BDC to meet monthly goals and generate advertisements.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Expanded customer base by networking at industry events and leveraging social media platforms.
Business Development Representative
Auto Giants
01.2021 - 03.2022
- Representative responsible for expanding and meeting company quotas to meet sales targets and generate new business.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Managed needs of more than 200+ customers at once using strong prioritization and multitasking abilities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Representative
LaSalle Network
09.2021 - 02.2022
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front End Manager/Cashier
Southern Peach
01.2020 - 09.2021
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and made recommendations for improvements.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Team Member
Smoothie King
01.2018 - 01.2020
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
No Degree - Secondary Education
Southern University And A & M College
Baton Rouge, LAGeneral Studies -
Ballou Senior High School
Washington, DC01.2019
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- Inventory organization
- Cycle counting
- MS Office
- Team Leadership
Timeline
Business Development Manager
Carsmart.
02.2022 - 11.2022
Inventory Specialist
Forward Air
01.2022 - Current
Customer Service Representative
LaSalle Network
09.2021 - 02.2022
Business Development Representative
Auto Giants
01.2021 - 03.2022
Front End Manager/Cashier
Southern Peach
01.2020 - 09.2021
Team Member
Smoothie King
01.2018 - 01.2020
No Degree - Secondary Education
Southern University And A & M College
General Studies -
Ballou Senior High School