Summary
Overview
Work History
Education
Skills
Timeline
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Dimilah Jones

Washington,DC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintain professional relationships to increase profitability and drive business results. Knowledgeable and dedicated professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.

Overview

9
9
years of professional experience

Work History

Business Development Representative

Auto Giants
01.2021
  • Representative responsible for expanding and meeting company quotas to meet sales targets and generate new business.
  • Train new employees.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Expanded business through effective network development, identifying new and prospective clients.
  • Negotiated contracts and closed sales with new and existing clients.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Made 150-175 cold calls per day resulting in staggering growth in customer satisfaction.
  • Represented the company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Set up appointments with interested customers according to schedule availability.

Shift Manager

Smoothie King
08.2023 - Current
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated materials moving equipment to move heavy loads and maintain production levels.
  • Resolved issues quickly to maintain productivity goals.
  • Operated cash register to process payments and collect cash payment for totals.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Inventory Specialist

Forward Air
01.2022 - Current
  • Maintain and keep record of all inventory in the Warehouse.
  • Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
  • Conducted audits of inbound and outbound shipments.
  • Calculated costs of orders and charges and forwarded invoices to appropriate accounts.
  • Published and updated daily cycle count reports for different locations.
  • Responded to customer and supplier inquiries about order status, changes, or cancellations.
  • Processed inventory adjustments from cycle counts to account for overages or shortages.
  • Examined shipment contents and compared with manifests, invoices and orders to verify accuracy.
  • Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications.

Business Development Manager

Carsmart
01.2021 - 01.2022
  • Manage and monitor BDC to meet monthly goals and generate advertisements.
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
  • Recruit and Train employees fit to adhere to working environment.
  • Conducted quality, timely performances feedback and performance feedback and performance appraisals.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Monitored customer preferences to determine focus of sales efforts.
  • Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
  • Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Managed sales team to consistently achieve growth and hit sales targets.

Customer Service Representative

LaSalle Network
01.2020 - 01.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using the call center’s CRM database.
  • Answered over 200 calls per shift to meet fast-paced call center demands.

Front End Manager/Cashier

Southern Peach
01.2020 - 01.2021
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing and shift change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payment.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote operations.

Union Assistant

1199 SEIU
01.2017 - 01.2021
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Established professional and collaborative working relationships with company associates and external parties.
  • Maintained calendars and schedules to set appointments for management team.
  • Designed and streamlined departmental forms, fostering data entry and retrieval.
  • Served as the primary point of contact for facilitating operational and administrative inquiries.

Education

No Degree: Secondary Education -

Southern University and A & M College
Baton Rouge, LA

General Studies - undefined

Ballou Senior High School
Washington, DC
01.2019

Skills

  • Customer Service Skills
  • Training and Development
  • Workforce Management
  • Administrative Skills
  • Attention to Detail
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Analytical and Critical Thinking
  • Business-to-Customer Expertise
  • Product and Service Sales
  • Teamwork and Collaboration
  • Continuous Professional Development
  • CRM Database

Timeline

Shift Manager

Smoothie King
08.2023 - Current

Inventory Specialist

Forward Air
01.2022 - Current

Business Development Representative

Auto Giants
01.2021

Business Development Manager

Carsmart
01.2021 - 01.2022

Customer Service Representative

LaSalle Network
01.2020 - 01.2021

Front End Manager/Cashier

Southern Peach
01.2020 - 01.2021

Union Assistant

1199 SEIU
01.2017 - 01.2021

General Studies - undefined

Ballou Senior High School

No Degree: Secondary Education -

Southern University and A & M College

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Dimilah Jones