Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Author
Timeline
Generic

Dimineike Jefferson

Summary

Motivated with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs. Expertise in software programs such as Microsoft, Power BI, Excel, Cloud, etc,.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Therapy Program Assistant

The Wave Of Columbia
02.2024 - Current
  • Enhanced patient progress by implementing individualized therapy plans tailored to their specific needs.
  • Streamlined therapy sessions by efficiently coordinating resources and equipment for maximum patient benefit.
  • Increased patient satisfaction by providing compassionate and empathetic care throughout the treatment process.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring holistic care for patients.
  • Assisted therapists in administering interventions, contributing to improved patient outcomes and wellbeing.
  • Maintained accurate and up-to-date documentation of patient progress, enabling informed decision-making for future treatments.
  • Established rapport with patients and families through effective communication, fostering trust and confidence in the therapeutic process.

Client Liaison

The Wave Columbia
11.2023 - Current
  • Intake admissions documents for clients to be converted from prospective clients to active clients.
  • Enhanced client relations by addressing concerns and providing timely solutions to issues.
  • Established strong relationships with clients, resulting in repeat business and long-term partnerships.
  • Conducted comprehensive needs assessments for each client, tailoring services and offerings accordingly.
  • Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
  • Collaborated with internal teams to ensure prompt delivery of products and services, exceeding client expectations.
  • Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
  • Develop, review, and updated notes on clients using Alleva software.

Warehouse Clerk

Harsco Rail
06.2022 - 09.2023
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.


Sales Representative

Teleperformance USA
02.2022 - 08.2023
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Volunteer Coordinator

Columbia Urban League, INC
01.2017 - 02.2022
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.

Program Case Manger

Columbia Urban League, INC
12.2016 - 02.2022
  • Provide a constant and stable environment for youth in foster care in counties Richland, Lexington, Fairfield, Greenville, Sumter, Pee Dee areas.
  • Develop healthy and supportive relationships
  • Prepare students for college, work, and life
  • Increase participants in the areas of: financial literacy, career exploration, resume writing, interviewing skills, Independent living skills, and interpersonal skills that include: communication skills, conflict management and negotiation, personal effectiveness, creative problem solving, critical thinking and team building.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Payroll Clerk

Columbia Urban League, INC
03.2018 - 06.2020
  • Processed new clients paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated client files with new details such as changes in address or salary levels.

Environmental Services Housekeeper

Palmetto Health Baptist
02.2015 - 06.2017
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.

Customer Service Manager

Walmart Stores
01.2015 - 06.2017
  • Provides excellent customer service to shareholders
  • Take responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays
  • Accomplish goals by setting expectations in meat department
  • Suggest solutions when placing orders to customers
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Master of Education - Early Childhood Education

North Central University
San Diego, CA
05.2022

Bachelor program –Degree - Social Work Program

Benedict College
Columbia, SC
12.2016

Diploma -

Estill High School
Estill, SC
05.2012

Skills

  • Practices Self-Development
  • Goal-oriented with strong leadership capabilities
  • Reliable and self-starter
  • Strong interpersonal skills
  • Office Supplies and Inventory
  • Time Management
  • Staff Training
  • Direct Patient Care
  • Quality Assurance Controls
  • Progress Evaluation
  • Sales Expertise
  • Staff Management
  • Interdepartmental Collaboration
  • Exceptional Telephone Etiquette
  • Database Management
  • Spreadsheet Management
  • Computer Competency
  • Job Applicant Interviews
  • Annual Evaluations
  • Global Recruitment
  • Product Development Skills
  • Material Preparation
  • Technical Knowledge

Accomplishments

    Recognized as Top Talent for Company - Harsco Rail


Certification

Child Protective Services

Author

Published Author of Two Children Books

Timeline

Therapy Program Assistant

The Wave Of Columbia
02.2024 - Current

Client Liaison

The Wave Columbia
11.2023 - Current

Warehouse Clerk

Harsco Rail
06.2022 - 09.2023

Sales Representative

Teleperformance USA
02.2022 - 08.2023

Payroll Clerk

Columbia Urban League, INC
03.2018 - 06.2020

Volunteer Coordinator

Columbia Urban League, INC
01.2017 - 02.2022

Program Case Manger

Columbia Urban League, INC
12.2016 - 02.2022

Environmental Services Housekeeper

Palmetto Health Baptist
02.2015 - 06.2017

Customer Service Manager

Walmart Stores
01.2015 - 06.2017

Master of Education - Early Childhood Education

North Central University

Bachelor program –Degree - Social Work Program

Benedict College

Diploma -

Estill High School

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Dimineike Jefferson