Dimitri Antico
Branch Office Administrator
Henderson,NV
Summary
Developed key administrative and organizational skills in multiple busy settings, focusing on client relations and operational efficiency. Delivered seamless operations through effective task management and use of office/ company software. Seeking to transition these skills into different fields to contribute to dynamic team and drive operational success.
Overview
3
3
years of professional experience
Work History
Branch Office Administrator
Edward Jones Wealth Management
01.2025 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, and potential customer creating a comforting environment.
- Liaised between different departments within the organization to facilitate effective collaboration on projects or initiatives requiring cross-functional input from multiple teams.
- Ensured compliance with company regulations and national laws by conducting regular audits of internal documents and records.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management.
Housekeeper/Administrative Assistant
Nevada Restaurant Services
09.2024 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
A&W
12.2023 - 12.2024
- Understand how to count the register, handling all the basic finances, and being able to deposit money at end of night and prepare for potential audits/ keeping business books in order
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fulfilled end of night closing tasks to ensure proper preparedness for following business day
Certified Crew Trainer
McDonalds
03.2023 - 01.2024
- Train each crewmember to be up to knowledge on every chore/task on the floor at any given time.
- Proficiently, knowing every task involved in the customer service process, cleaning process, food-making process, and any technological problems.
- Whenever the manager was not present, being able to run the floor, proficiently and get the orders out within a time limit, while also maintaining great customer service.
Education
High School Diploma -
05.2025
- Dual Credit student completing over 58 Earned credits
- Awarded Gold cord in Graphic literacy
- Awarded Gold Cord in Workplace Documents
- Awarded Gold Cord in Applied Math
- Extracurricular Activities: 3 years of Varsity Football, 3 Years Varsity track, 1 Year Varsity Basketball
Bachelor of Arts - Business Finance
05-2027
- Professional Development: Business, Accounting, & Statistics
- Relevant Coursework: Economics & Finance
Skills
- Hard working
- Critical thinking
- High level Communication
- Teamwork
- Leadership and supervision
- Client relationship building
- Customer engagement
- Operations management
Accomplishments
- Life Scout in National Scouts Association
- 2 years of dual enrollment college courses in high school
- 8+ Years in Mixed Martial Arts
- Black Belt in Multiple Martial arts
- Instructor for multi age/ gender oriented self defense classes
- Nationally recruited Football player
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Branch Office Administrator - Edward Jones Wealth Management
01.2025 - Current
Housekeeper/Administrative Assistant - Nevada Restaurant Services
09.2024 - 01.2025
Customer Service Representative - A&W
12.2023 - 12.2024
Certified Crew Trainer - McDonalds
03.2023 - 01.2024
Nevada State High School - High School Diploma,
College of Southern Nevada - Bachelor of Arts, Business Finance
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