Dimitri Hesse
Kingston,PA
Summary
Started out as a Deli Clerk, when I turned 18. Cut lunch meat, and served customers with exceptional speed, precision and professionalism.
Worked my way up to become a Night Manager, Locked doors, Set alarms, and nightly walks to ensure everything was in place. Managed a nightly Team, reset store to look like it was brand new.
I then, moved to Frackville. Where I transferred as a Night manager there, as a stepping stone to become an Assistant Manager. I became a Dairy/Frozen manager, to learn the order process, the rotation and how to manage a department on my own.
Overview
5
5
years of professional experience
Work History
Dairy/ Frozen Manager
Boyers Food Markets
Frackville, PA
01.2026 - Current
- Managed daily dairy operations to ensure product quality and freshness.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Monitored equipment performance, ensuring compliance with safety standards.
- Conducted regular quality checks to maintain product standards.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
- Enhanced dairy department efficiency by implementing effective inventory management systems.
- Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
- Collaborated with store management to develop strategic plans for the growth of the dairy department in alignment with overall business objectives.
- Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within the department.
- Oversaw routine equipment maintenance tasks to ensure optimal functionality of refrigeration units within the dairy department.
- Ensured safety compliance within the dairy department, leading regular safety audits and addressing potential hazards promptly.
- Established a culture of teamwork among staff members, fostering open communication channels for efficient problem-solving efforts.
Night Manager
Boyers Food Markets
Lansford, PA
07.2023 - 01.2026
- Supervised nightly store operations to ensure compliance with safety regulations and company policies.
- Managed inventory levels, conducting audits to minimize discrepancies and optimize stock availability.
- Trained and mentored team members on customer service standards and operational procedures.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Implemented process improvements that streamlined nightly operations and reduced closing time.
- Monitored cash handling procedures to ensure accuracy and prevent loss during shifts.
- Collaborated with management on strategic initiatives to enhance overall store performance during night hours.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Managed multiple employees in delivering smooth, productive night shift operations.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Assessed and adjusted staffing levels to meet operational demands.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
- Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
Deli Clerk 1
Boyers Food Markets
Lansford, PA
08.2021 - 07.2023
- Assisted customers with deli orders, ensuring high levels of satisfaction and service efficiency.
- Prepared and sliced meats and cheeses, maintaining quality standards and freshness.
- Operated deli equipment safely, adhering to all sanitation guidelines and procedures.
- Managed inventory levels, restocking products to minimize shortages and maximize availability.
- Collaborated with team members to create appealing product displays that enhanced customer experience.
- Trained new staff on deli operations, safety protocols, and customer service best practices.
- Monitored food safety compliance, conducting regular checks to ensure adherence to health regulations.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Panther Valley
Summit Hill, PA06-2023
Skills
Food safety
Guest satisfaction
Safety training
Stock rotation
Inventory management
Signage
Positive attitude
Teamwork and collaboration
Customer service
Time management
Problem-solving abilities
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Team leadership
Effective communication
Adaptability and flexibility
Continuous improvement
Timeline
Dairy/ Frozen Manager
Boyers Food Markets
01.2026 - Current
Night Manager
Boyers Food Markets
07.2023 - 01.2026
Deli Clerk 1
Boyers Food Markets
08.2021 - 07.2023
High School Diploma -
Panther Valley