Dimitri Newby
Brooklyn,NY
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE WHEELCHAIR TEAM LEAD
ERMC Aviation
09.2022 - 11.2023
- Directed and administered special assistance services provided by wheelchair agents for passengers.
- Led special projects to meet safety regulations and ensure timely operations.
- Monitored compliance with OSHA, TSA, and DOT regulations.
- Acquired knowledge of Uni policies and safety procedures.
- Aided in meeting incoming flights to deliver special services.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
ASSISTANT HOUSEKEEPING SUPERVISOR
Grand Geneva Hotel Resort and Spa
09.2019 - 02.2020
- Directed housekeeping activities adhering to established standards.
- Ensured staff followed company policies and procedures.
- Checked appearance and safety of guest areas.
- Completed assignments swiftly and found further duties to optimize workflow.
- Handled guest concerns promptly using problem-solving skills.
- Elevated guest satisfaction through careful attention to room details.
- Performed routine room checks to ensure adherence to housekeeping standards.
- Coordinated with reception team for prompt handling of guest inquiries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Handled requests for extra linens, toiletries and other supplies.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
SALES REPRESENTATIVE
AT&T
06.2018 - 07.2019
- Developed and maintained consistent clientele with 35+ customers over 1 year through reliable customer service, strategic marketing and interpersonal skills
- Exercised problem solving skills by assisting in finding tailored and thoughtful resolutions to customer concerns and conflicts that would arise throughout the day to day operation
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Analyzed sales data to adjust and improve sales strategies
- Managed to cultivate relationships with other networks and retailers within designated sales territory
Education
No Degree - Home Health Aide
VNS Health Personal Care
Jericho, NY10-2024
High School Diploma -
Kingston College
Kingston, Jamaica06-2015
Skills
- Customer Relationship Management
- Guest Experiences
- Telephone Etiquette
- Operational Efficiency and Safety
- Production Monitoring
- Sales Expertise
- POS Transactions
- Staff Supervision
- Quality-Oriented
- Proficient in Microsoft Suites (Word, Excel, and Teams)
- Attention to detail
- Conflict resolution
- Customer focus
Certification
OSHA/TSA/DOT
References
References available upon request
Languages
English
Full Professional
Interests
- Committed to improving personal fitness through regular participation in basketball and soccer
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
Timeline
CUSTOMER SERVICE WHEELCHAIR TEAM LEAD
ERMC Aviation
09.2022 - 11.2023
ASSISTANT HOUSEKEEPING SUPERVISOR
Grand Geneva Hotel Resort and Spa
09.2019 - 02.2020
SALES REPRESENTATIVE
AT&T
06.2018 - 07.2019
No Degree - Home Health Aide
VNS Health Personal Care
High School Diploma -
Kingston College
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