Dimitri Terry
Midland,USA
Summary
Energetic and experienced professional with demonstrated success improving operations and resolving issues. Skilled in building trusted relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Team Member
Aaron Warren State Farm Agency
07.2024 - Current
- Property and Casualty License in progress
- Life and Health License in progress
- Training experience on ECRM/ ABS
- Training experience in NECHO
- Training experience in BOD tasks
- Experienced in balancing and completing bank deposits via Agency Hub/Office Admin.
- Knowledgeable in Front Runner
- Knowledgeable in processing payments
- Field Marketing to increase sales
- Knowledgeable in answering phones and clearing voicemails from Cisco Jabber
- Knowledgeable in completing a Household Quote Sheet
Assistant Community Director
Silver Tree Residential
12.2023 - 07.2024
- Oversee the 100 Senior Apartment homes with Section 8 rental assistance
- Review and approve all leasing applications to determine eligibility based on HUD income guidelines
- Conduct eligibility interviews based upon income, household composition, and living expenses to administer Housing Assistance Payments (HAP) Contracts
- Create a book of business, followed up daily with clients, provide feedback, and shares recommendations to better assist living standards
- Responsible for annual review of housing regulations with current Housing and Urban Development (HUD) clients
- Conduct housing inspections based upon NSPIRE HUD standards
- Manage support staff while prioritizing multiple projects, contractors, housing inspections, accounts receivables, accounts
- Developed and implemented marking to maintain 100% occupancy
Assistant Property Manager/Property Manager/Leasing Consultant
Ram Partners, LLC
05.2017 - 12.2023
- Oversee the 234-resident community through first class customer service
- Review and approve all leasing application files; enforce qualifying criteria
- Conduct market surveys, create and implement marketing plans for occupancy
- Maintain thorough product knowledge of the property and competitors
- Accurately prepare all lease-related paperwork, ledgers, and delinquency
- Schedule lease generations/evictions adhering to lease rules and regulations
- Complete property inspections; hire vendors for repairs and property maintenance
- Effectively communicate and train associates on office procedures
- Proven record managing resident events to increase tenant satisfaction/retention
- Managed new employee candidates utilizing relevant HR systems; conducted background checks
- Assisted employees enrollment benefit programs: 401 K, medical/dental/ vision- Act as Risk Manager for the safeguard and well-being of our residents and property
- Greeted clients and conducted property tours, highlighted features; answered questions and concerns to close contracts
- Prepared lease agreements and assisted prospective tenants with paperwork; helped facilitate smooth move-in processes; inspected properties before and after new tenant move-ins to schedule maintenance, cleaning and other services
Customer Service Advocate
Paragon Benefits Insurance
02.2015 - 05.2017
- Managed a high-volume workload within a deadline-driven environment
- Provided enhanced customer satisfaction and improved productivity
- Maintained access to Protected Health Insurance (PHI) and high access records
- Displayed strong analytical and problem-solving skills
- Demonstrated communication expertise with prospective clients to guarantee quality customer care and dedication
- Implemented peer-mentoring and training for new recruits enhancing and improving their skills and performance
Education
Business -
Columbus Technical College
Columbus, GA08.2023
High School Diploma -
Harris County High School
Hamilton, GA05.2001
Skills
- Leadership
- Self-Motivated
- Process Improvement
- Training
- Mentorship
- Employee Management
- Vendor Management
- Project Scheduling
- Strategic Planning
- Budgeting
- Strong Verbal and Written Communication
- Payroll Coordination
- Microsoft Office
- Google-Suite
- Excellent Time Management
- Customer Service
- Sales and Marketing
Leadership Experience
- Experience and results driven property manager. Skilled in leasing and developing marketing strategies to ensure 100% occupancy.
- Recruited and interviewed candidates to fill open positions.
- Implemented a 'new hire' program by initiating training and certification programs.
- Communicated with all levels of management including the Area Vice President.
- Promoted employees and introduced the onboarding processes for new hires.
- Reviewed payroll reports and adjusting if warranted for accuracy.
- Assisted with budget preparation and maintained expenses within the budget guidelines.
Timeline
Team Member
Aaron Warren State Farm Agency
07.2024 - Current
Assistant Community Director
Silver Tree Residential
12.2023 - 07.2024
Assistant Property Manager/Property Manager/Leasing Consultant
Ram Partners, LLC
05.2017 - 12.2023
Customer Service Advocate
Paragon Benefits Insurance
02.2015 - 05.2017
Business -
Columbus Technical College
High School Diploma -
Harris County High School
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