Dimitria Bell

Responding to customer concerns: Customer service representatives respond to customer questions and concerns

Maintaining records: Customer service representatives maintain customer service records.

Recommending products and services: As a customer service representative, you have the opportunity to share your knowledge and influence customer decisions by recommending products and services that best meet their needs.

Maintaining a database of customer information

• Escalating inquiries to the appropriate team when necessary
• Investigating and resolving customer complaints, then closing support tickets.
• Passing customer feedback onto the product or sales team to improve the organization's offerings
• Submit employee hours for payroll
• Maintaining records: Keeping accurate time and staffing sheets, and maintaining employee records

• Proficient communication skills to understand customer's needs; Billing account management and security; Troubleshooting for computers, phones, and internet.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Silver/Gold/Diamond Jewelry maintenance; Eloquent communication, retaining knowledge of merchandise & payment options; Performed ear piercings, providing a safe, sanitary & healthy environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Created positive customer interactions; Collaborated with colleagues to accomplish company sales goals; Handled customers' concerns promptly.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.

• Initiated positive customer relationships; Assisted customers with new plans, phone activations, device upgrades, and repairs; Cellular products & accessories sales.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding of their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Created positive customer relationships; Assisted customers with new plans, phone activation & device upgrades, or repairs; Sold cellular products & accessories.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding of their unique needs or preferences.
• Enhanced team performance, providing continuous training and support to new and existing representatives.
• Assisted in training of new hires, sharing best practices and company policies.