Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dimitria Jones

Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 3 years of claims experience.

Overview

10
years of professional experience

Work History

Access2Care

Claims Representative
12.2021 - 12.2024

Job overview


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Modified, updated and processed existing policies.
  • Processed and recorded new policies and claims.

RGIS Inventory

Inventory Supervisor
12.2014 - 12.2021

Job overview

  • Collaborated with over 20 clients to establish inventory valuation systems and accurately track and monitor goods
  • Managed multiple inventory control software system to provide inventory level updates and reordering notices
  • Monitored completeness, accuracy and compliance during inventory transactions
  • Led and supervised inventory team, conducting training and setting appropriate schedules
  • Determined staffing needs, developing schedules to staff all shifts
  • Maintained accurate records of team attendance and documented disciplinary actions
  • Met or exceeded production goals and objectives by following strict procedures
  • Resolved conflicts between team members and addressed complaints or grievances
  • Evaluated team performance and provided feedback on areas requiring improvement
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding

Education

Eisenhower High School
Houston, TX

High school or equivalent
07.2008

University Overview

Skills

  • Microsoft Word
  • Sales Expertise
  • Microsoft Excel
  • Report Creation
  • Customer Relations
  • Staff Training
  • Microsoft PowerPoint
  • Active Listening
  • Business Development Understanding
  • Quality Control
  • Allocating claims
  • Understanding of Oracle
  • Workday transaction processing
  • Computer skills

Timeline

Claims Representative
Access2Care
12.2021 - 12.2024
Inventory Supervisor
RGIS Inventory
12.2014 - 12.2021
Eisenhower High School
High school or equivalent
Dimitria Jones