Dimitria Rodlund
De Smet,South Dakota
Summary
Reliable employee seeking cashier or customer service member position. Offering excellent communication and good judgment. Committed and hardworking bartender/ cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. High-energy waitress offering over 5 years of food/ money experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Punctual and honest cashier/ bartender with solid background in steady environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Trustworthy and dedicated cashier with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Friendly and reliable bartender/ cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Cook
The Main Stop, LLC
05.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Bartender
Sportsman's Bar And Grill
02.2021 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more than 7 drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Decreased waste, following strict recipes and drink measurement protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Improved and applied social media marketing strategies to increase patronage.
Certified Nursing Assistant
Avantara Clark
04.2019 - 01.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Associate Degree In Business - Human Resources Management
Lake Area Technical Institute
Watertown, SD01.2022
Associate Degree In Business - Management And Marketing
Lake Area Technical Institute
Watertown, SD08.2021
High School Diploma -
Tiopsa Zina Tribal School
Agency Village SD 05.2009
Skills
- Refunds and Exchanges
- Guest Inquiries
- Identification Checks
- Issue Resolution
- Cash Register Systems
- Order Taking
- Verbal and Written Communication
- Credit and Cash Transactions
- Liquor Law Compliance
- Coaching and Mentoring
- Cleaning and Sanitizing
- Cash Management
- Money Handling
- Stocking and Replenishing
- Sales Expertise
- Staff Training
- Product and Service Sales
- Till Counting
- Product Knowledge
- Cash Drawer Management
- Time Management Skills
- Inventory Management
- Hospitality and Accommodation
- Purchase Assistance
- Refund Handling
- Report Preparation
- Order Packaging
- Merchandise Restocking
- Records Maintenance
- Customer Relations
- Customer Service Excellence
- Training and Development
- Product Location
- Retail Merchandising
- Scanner Operation
- Receipt and Refund Issuance
- Complex Problem-Solving
- Order Verification
- POS Systems
- Payment Collection
- Cashier Oversight
- Currency Counting
- Transaction Balance Sheets
- Wrapping and Boxing
- Pizza Making
- Customer Assistance
- Sweeping and Mopping
- Restocking
- Reports
- Merchandising
- Gift Wrapping
- Adaptable and Flexible
- Customer Seating
- Merchandise Packaging
- Checks Validation
- Return and Exchange Processing
- Total Payment Calculation
- Coupon Redemption
- Bagging and Packaging
- Coin and Currency Counting
- Total Sales Reconciliation
- Process Transactions
- Social Perception
- Weight and Measurement
- Feedback Acceptance
- Fitting Room Oversight
- Account Invoicing
- Work Task Prioritization
- Customer Transactions
- Corporate Bill Payment
- Belt Conveyors
- Price Identification
- Collecting Carts
- Cooperative Attitude
- Service Minded
- Ticket Sales
- Billing and Payment Processing
- Shipment Procedures
- PCI (Payment Card Industry)
- Expense Tracking
- Security Monitoring
- Regulatory Compliance
- POS Systems Operations
- Conflict Resolution
- Facility Safety
- Safety Verifications
- Microsoft Office
- Online Orders Preparation
Certification
- Certified nursing assistant, avantara Clark, st. Williams nursing home- 6 years
Timeline
Cashier/Cook
The Main Stop, LLC
05.2022 - Current
Bartender
Sportsman's Bar And Grill
02.2021 - 12.2021
Certified Nursing Assistant
Avantara Clark
04.2019 - 01.2021
Associate Degree In Business - Human Resources Management
Lake Area Technical Institute
Associate Degree In Business - Management And Marketing
Lake Area Technical Institute
High School Diploma -
Tiopsa Zina Tribal School
- Certified nursing assistant, avantara Clark, st. Williams nursing home- 6 years
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