Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Dimitrios Kalaitzakis

Dunnellon

Summary


Professional with strong background in customer relations, prepared to excel in this role. Skilled in resolving customer issues, ensuring satisfaction, and fostering positive interactions. Team-oriented with focus on collaboration and achieving measurable results. Adaptable to changing needs, reliable, and equipped with effective communication and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Customer Care Ambassador

ADT
02.2020 - Current
  • Delivered exceptional customer support, addressing inquiries and resolving issues promptly.
  • Developed and maintained comprehensive knowledge of ADT products and services to enhance customer experience.
  • Coordinated with cross-functional teams to streamline service processes and improve response times.
  • Mentored new team members, fostering skills in customer engagement and problem-solving techniques.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Cultivated strong relationships with customers, ensuring loyalty through personalized service solutions.
  • Assisted management in identifying areas for improvement within the team, implementing changes that led to significant enhancements in service delivery outcomes.
  • Increased first-call resolution rates by listening attentively to customers'' needs and employing effective problem-solving techniques.
  • Implemented effective time management strategies to efficiently handle multiple tasks simultaneously, maintaining productivity even during peak periods.
  • Escalated challenging cases to appropriate departments for further investigation, helping customers receive the support they needed efficiently.

Education

Bachelor of Arts - International Studies

Rowan University
Glassboro, NJ
05-2019

Skills

  • Organization
  • Call center experience
  • Complaint handling
  • Payment processing
  • Live chat support
  • Email management
  • Customer relations
  • Team building
  • Research and due diligence
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Accomplishments

  • Assisting customers with full installation.
  • Assisting team members in chat while they are on the phone with customers.
  • Assisting the sales chat
  • Handle customer emails.
  • Employee Spotlight
  • Working on team projects adding RMR lines for Patrol

Languages

Greek
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Care Ambassador

ADT
02.2020 - Current

Bachelor of Arts - International Studies

Rowan University

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