Dimitrios Michalopoulos

• Orchestrated positive customer experiences by overseeing every area of beverage operations ( Bemelmans Bar - Cafe Carlyle , Dowling's Restaurant , Madeleine tea)
• Increased beverage sales by developing and implementing innovative marketing strategies.
• Negotiated favorable contracts with vendors, securing competitive pricing on premium products.
• Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
• Implemented quarterly menu rotations to showcase seasonal ingredients, keeping offerings fresh and exciting for guests.
• Established relationships with local suppliers to source fresh ingredients at competitive prices, supporting community businesses while ensuring quality products for guests.
• Continuously monitored market trends to remain current on emerging flavors and techniques in the ever-evolving beverage industry.
• Analyzed sales data to identify trends in consumer preferences, guiding future menu development efforts.
• Developed comprehensive training materials that increased bartender proficiency in both product knowledge and customer service skills.
• Trained bartenders on mixology techniques, ensuring consistent and high-quality beverages across the establishment.
• Fostered a positive team atmosphere that encouraged collaboration among staff members.
• Organized successful cocktail tastings and other events, attracting new clientele and boosting revenue.
• Managed inventory effectively, reducing waste and improving cost efficiency.
• Collaborated with chefs to design food pairings for specialty cocktails, enhancing guest experience.
• Enhanced customer satisfaction with unique and creative drink menus tailored to individual preferences.
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.

· Pre-opening and Opening of the first AMAN resort in Greece

· Leading a team of 20 staff members

· Directed and coordinated restaurant activities to obtain optimum

· Created positive culture to drive employee engagement and satisfaction.

· Resolved guest questions, concerns and problems and referred complex issues to management team.

· Conducted and coordinated on-the-job training for associates to optimize performance.

· Afforded exceptional fine dining experiences to each customer through friendly service and timely delivery of high-quality products.

· Planned and executed operations against forecasted daily business volume.

· Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.

· Created and delivered orientation and training for new team members and professional development activities for experienced associates.

· Pre-opening and opening Costa Navarino resort in 2010.

· Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

· Optimized profits by controlling food, beverage and labor costs.

· Managed accounts payable, accounts receivable and payroll.

· Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

· Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

· Explained goals and expectations required of trainees.

· Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.