Dimitrios Robles
South River,New Jersey
Summary
Dedicated and results-driven professional with extensive experience in customer service, food preparation, and warehouse operations. Adept at handling customer concerns, resolving conflicts, and ensuring high levels of satisfaction. Strong ability to manage multiple tasks efficiently and consistently deliver quality work in fast-paced environments.
Overview
12
12
years of professional experience
Work History
COOK
Jersey Shore BBQ
05.2017 - Current
- Efficiently prepared high-volume orders during peak hours, ensuring timely service and maintaining a high accuracy rate, resulting in increased customer satisfaction and repeat business.
- Managed cooking stations and ensured proper sanitation by adhering to strict food safety protocols, minimizing the risk of crosscontamination.
- Collaborated with kitchen staff to coordinate and expedite orders, ensuring dishes were served promptly and at the highest quality.
WAITER
Campozino
01.2016 - 05.2017
- Provided excellent customer service, addressing customer inquiries and ensuring a positive dining experience, resulting in improved customer retention and tips.
- Worked collaboratively with kitchen staff to fulfill orders and resolve issues, ensuring timely service during busy shifts.
- Promoted and upsold additional menu items to customers, contributing to an increase in average order value by recommending specials, drinks, and desserts.
WAREHOUSE ASSOCIATE
PC Richards & Son
05.2013 - 01.2016
- Prepared, packaged, and labeled orders for shipment, ensuring high accuracy and timely delivery, directly contributing to a 15% reduction in returns and improving customer satisfaction.
- Conducted inspections of incoming and outgoing shipments, ensuring inventory accuracy and resolving discrepancies through quick problem-solving with the logistics team.
- Regularly assisted in training new team members on warehouse procedures and safety protocols, fostering a collaborative and supportive work environment.
Education
High School Diploma -
South River High School
South River, NJ06.2015
Skills
- Time Management & Prioritization
- Customer Service Excellence
- Food Safety & Sanitation Standards
- Cash Register & Payment Systems
- Shipment Processing & Inventory Management
- Event & Special Occasion Catering
- Effective Communication & Teamwork
Timeline
COOK
Jersey Shore BBQ
05.2017 - Current
WAITER
Campozino
01.2016 - 05.2017
WAREHOUSE ASSOCIATE
PC Richards & Son
05.2013 - 01.2016
High School Diploma -
South River High School
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