Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Dimitrios Stefanakos

Dimitrios Stefanakos

Restaurant Manager
Kefalos

Summary

Enthusiastic hospitality professional with diverse background in network engineering and extensive experience in various roles, seeking challenging position in hospitality and resorts industry. Combining technical expertise with passion for delivering exceptional customer service, consistently excelled in creating memorable experiences for guests. Proven track record of effectively managing teams and optimizing operational efficiency, adept at identifying opportunities for improvement and implementing innovative solutions. Committed to providing top-notch service and exceeding guest expectations, eager to contribute skills and contribute to success of dynamic hospitality organization.

Overview

20
20
years of professional experience
7
7
Certifications
4
4
Languages

Work History

Restaurant Manager

Ikos Aria
03.2024 - 11.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Barista

Albatros
, Kefalos
05.2023 - 10.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

General Manager

Ethos
01.2022 - 03.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Maintained facility and grounds to present positive image.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Set clear expectations and created positive working environment for employees.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.

Restaurant Captain

Trattoria Bianca
Manhattan, NY
04.2016 - 01.2022
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
  • Enforced proper hygiene practices among staff members as per health regulations.
  • Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Delivered outstanding dining experiences for patrons.
  • Developed strong rapport with regular customers through attentive service and personalized interactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised section of 25 tables and assisted waitstaff by answering questions, taking orders, and offering suggestions.

Restaurant Manager

Gyro World
02.2020 - 03.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.

Restaurant Waiter

The Tower Dinner
Queens, New York
11.2015 - 10.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.

Restaurant Waiter

The Flame Dinner
02.2012 - 10.2015
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Airport Security Officer

ICTS
04.2006 - 11.2009
  • Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
  • Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
  • Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
  • Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
  • Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.

Photography Assistant

Apostolidis
11.2004 - 08.2005
  • Supported photography and video shoots by helping with equipment setup.
  • Increased client satisfaction by providing timely assistance in setting up and breaking down photo sessions.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Organized studio by putting away equipment and filing paperwork.
  • Collaborated with photographer and art director to assist with daily tasks.

Education

ΔΙΕΚ ΠΕΙΡΑΙΑ - Computer and Network Engineer

ΔΙΕΚ ΠΕΙΡΑΙΑ

Skills

Dinnerware PoS

Toast PoS

Oracle PoS

Customer service

Menu creation

Inventory control and record keeping

Problem-solving

Complaint resolution

Pre-shift walk-through

Staff management

Operations management

Wine history

Certification

Certificate for "Food Handling Procedures", New York State

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 28 staff members.
  • Resolved product issue through consumer testing.

Timeline

Restaurant Manager

Ikos Aria
03.2024 - 11.2024

Certificate for "Prevention of Violence and Harassment in the Workspace"

03-2024

Certificate for "Managing Unconscious Bias"

03-2024

Certifate on the "Art of Being Authentic" in the Workspace

03-2024

Certificate on "Responsibility in Action : Becoming A Role Model in the Workplace"

03-2024

ERP (Order Handling)

03-2024

Barista

Albatros
05.2023 - 10.2023

Greek Health Certificate

05-2023

General Manager

Ethos
01.2022 - 03.2023

Certificate for "Food Handling Procedures", New York State

01-2021

Restaurant Manager

Gyro World
02.2020 - 03.2021

Restaurant Captain

Trattoria Bianca
04.2016 - 01.2022

Restaurant Waiter

The Tower Dinner
11.2015 - 10.2016

Restaurant Waiter

The Flame Dinner
02.2012 - 10.2015

Airport Security Officer

ICTS
04.2006 - 11.2009

Photography Assistant

Apostolidis
11.2004 - 08.2005

ΔΙΕΚ ΠΕΙΡΑΙΑ - Computer and Network Engineer

ΔΙΕΚ ΠΕΙΡΑΙΑ

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Dimitrios StefanakosRestaurant Manager