Dimitris Pantos
Roslindale,United States
Summary
Results-driven and customer-focused professional with extensive experience in customer support, accounting, and team management. Proven track record of effectively handling customer inquiries and resolving issues to ensure customer satisfaction and retention. Skilled in financial analysis, budgeting, and expense control, resulting in improved profitability and business growth. Adept at leading and coaching teams to meet and exceed performance metrics while maintaining high levels of accuracy and quality. Strong communication skills and ability to build rapport with customers and stakeholders. Seeking a challenging role to leverage the skills and expertise in delivering exceptional customer service and driving financial success.
Overview
11
11
years of professional experience
Work History
Limousine Driver
Jeff's Transportation
03.2024 - Current
- Vacuumed, cleaned and sanitized vehicles between customers.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Operated party vehicles, buses and town cars.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Increased repeat clientele through exceptional communication skills and personalized service offerings.
- Delivered high-quality transportation services for clients attending special events, including weddings, proms, and corporate functions.
- Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.
- Built strong professional relationships with clients through attentive listening, excellent rapport-building skills, and genuine empathy for their needs.
- Kept clients informed of itinerary changes as needed, offering alternative options to ensure their satisfaction and maintain the company''s reputation for excellent customer service.
Cashier
Rudy's Express
04.2023 - 06.2024
- Efficiently operated cash register, accurately processing customer transactions and handling cash, checks, and credit card payments.
- Demonstrated excellent customer service skills by providing prompt and courteous assistance to customers, addressing inquiries and resolving issues in a professional manner.
- Maintained a clean and organized work area, including stocking and replenishing products as needed.
- Collaborated with team members to ensure smooth operations and minimize waiting times for customers.
- Implemented loss prevention techniques to reduce shrinkage and maintain the security of cash and other valuable items.
Office Manager
Darden's tree & Landscaping
05.2022 - 03.2024
- Implemented and maintained efficient office systems and procedures, resulting in increased productivity and streamlined processes.
- Managed and coordinated office supplies, equipment, and facilities to ensure smooth daily operations and reduce unnecessary expenses.
- Developed and executed effective communication strategies, both internally and externally, to ensure timely and accurate dissemination of information.
- Provided exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Successfully managed a high volume of incoming calls and emails, maintaining a professional and friendly demeanor at all times.
- Developed extensive knowledge of company products and services, effectively communicating features and benefits to customers.
- Maintained accurate records of customer interactions and transactions, updating databases and systems promptly.
- Performed regular billing and invoicing activities, ensuring accuracy and timely delivery to clients
- Conducted thorough analysis of accounts receivable aging report, identifying and resolving any delinquent payments or discrepancies Implemented effective collection strategies and followed up with clients on outstanding invoices, resulting in a significant reduction in overdue payments
- Prepared and presented monthly financial reports on accounts receivable status to management, providing key insights and recommendations for improving cash flow.
- Developed and implemented effective property management strategies to maximize rental income and ensure high occupancy rates.
- Oversaw the leasing process, including advertising, tenant screening, lease negotiation, and move-in/move-out procedures.
- Managed budgeting, financial reporting, and expense control for multiple properties
Restaurant Manager
Stalex Restaurant
06.2022 - 10.2023
- Implemented cost-saving measures resulting in a 10% decrease in overall expenses while maintaining high quality of food and service
- Developed and maintained positive relationships with vendors and suppliers, negotiating contracts and pricing to ensure best value for the restaurant
- Conducted regular inventory checks and implemented inventory management systems, resulting in a 10% reduction in food waste and better cost control
- Created and enforced standard operating procedures (SOPs) to improve efficiency and consistency in operations, resulting in increased customer satisfaction
- Successfully managed a team of 5+ employees, overseeing their training, scheduling, and performance evaluations
Ballroom Dance Instructor
Rose Karra
01.2014 - 04.2022
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Assisted couples in preparing for their wedding dances, ensuring they felt comfortable and confident on their special day.
- Managed scheduling conflicts efficiently without compromising the quality of instruction or client satisfaction levels.
- Improved clientele retention by providing personalized feedback and progress reports on a regular basis.
- Simplified complex dance movements for beginner students with clear explanations and demonstrations of proper technique.
- Regularly attended professional development seminars to stay current on industry trends and best practices in dance education techniques.
- Coordinated successful workshops featuring guest instructors from various disciplines within ballroom dancing, enriching student learning experiences.
- Conducted private lessons for advanced dancers, focusing on technique refinement and competitive preparedness.
- Collaborated with fellow instructors to create engaging group classes, resulting in increased student enrollment.
- Provided attentive coaching during partner practices, enhancing communication skills between partners while refining technical execution.
- Adapted teaching methods for diverse age groups and physical abilities, ensuring an inclusive learning environment for all participants.
- Evaluated student performance in group classes and provided targeted suggestions for improvement, leading to a higher overall skill level within the studio.
- Organized and choreographed memorable showcase performances, highlighting students'' growth and achievements in their dance journey.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Adhered to studio guidelines and legal requirements.
- Shifted between formal and informal methods of teaching to keep students engaged.
Customer Service - Warehouse - Sales - Distribution
Eshopkatikoidio
05.2019 - 03.2022
- Managed and resolved customer inquiries and complaints, ensuring high levels of customer satisfaction
- Oversaw warehouse operations, including inventory management and order fulfillment, to ensure efficient and timely processing of customer orders
- Demonstrated strong sales skills by actively promoting products to customers and meeting sales targets
- Coordinated distribution processes, including packaging and shipping, to ensure accurate and ontime delivery of products to customers
- Collaborated with cross-functional teams to streamline processes and improve overall customer service experience
Customer Support
Teleperformance
08.2018 - 11.2019
- Provided exceptional customer support via phone, email, and chat, resolving an average of 100 customer inquiries per day.
- Maintained accurate and detailed customer records, documenting all interactions and troubleshooting steps taken to ensure a seamless resolution process.
- Demonstrated strong product knowledge and the ability to effectively explain product features and benefits to customers, resulting in increased satisfaction and repeat business.
- Acted as a liaison between customers and internal teams to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction.
- Received consistent positive feedback from customers for friendly and professional demeanor, ability to empathize, and willingness to go above and beyond to exceed customer expectations.
Accounting Manager
KG Κωνσταντίνας Γλαμπεδάκης
04.2017 - 01.2018
- Oversaw the month-end and year-end closing processes, resulting in accurate and timely financial reporting for senior management and external auditors.
- Implemented cost-saving measures that reduced department expenses by 25% without compromising the quality or efficiency of accounting operations.
- Developed and maintained strong relationships with clients, vendors, and internal stakeholders, resulting in improved communication and collaboration across departments.
- Provided strategic financial analysis and recommendations to senior management, enabling informed decision-making and driving the company's financial success.
Sales
E-Value
02.2017 - 04.2017
- Conducted market research to identify new business opportunities and successfully secured a new client base, resulting in a 25% increase in customer acquisition.
- Collaborated with cross-functional teams to optimize the sales process, resulting in streamlined operations and improved customer satisfaction.
Accounting Assistant
ΕΚΕΜΣ
12.2016 - 02.2017
- Assisted with daily accounting tasks including accounts payable, accounts receivable, and general ledger entries.
- Prepared and maintained financial records and reports, ensuring accuracy and compliance with company policies and procedures.
- Reconciled bank statements and processed expense reports, identifying and resolving any discrepancies.
- Supported month-end and year-end closing processes by preparing journal entries and assisting with financial statement preparation.
- Collaborated with cross-functional teams to provide financial data and analysis, assisting in budgeting and forecasting activities.
- Successfully managed and maintained positive relationships with a diverse range of customers and vendors.
- Resolved customer and vendor inquiries, concerns, and complaints in a professional and efficient manner.
- Collaborated with cross-functional teams to coordinate order fulfillment, delivery, and payment processes.
Accounting Assistant
ΕΛΕΑΝΔ Α.Ε.
10.2015 - 08.2016
- Assisted in the preparation and analysis of financial statements, ensuring accuracy and compliance with accounting principles and company guidelines.
- Managed accounts payable and receivable, including processing invoices, reconciling statements, and resolving payment discrepancies.
- Conducted regular audits of financial records to identify and correct errors, ensuring data integrity and adherence to established procedures.
- Collaborated with internal departments to provide financial and administrative support, including budgeting, forecasting, and generating financial reports.
- Utilized accounting software to enter and track financial transactions, maintain databases, and generate financial statements and reports.
Education
Bachelor in Accounting & Finance -
National and Kapodistrian University of Athens
Athens, Greece06.2021
Latin-Ballroom-Greek tradional dance -
Rose Karra School of Dance
Athens, Greece03.2016
Skills
- Microsoft Office
- Web Browsing
- ERP
- Strong Communication Skills
- Professional manner
- Clean Driving Record
- Professional Appearance
- Schedule Management
- Multilingual capabilities
- Customer Service
- Problem-Solving
- Time Management
- Dependable and reliable
- Attention to Detail
- Multitasking
- Strong Working Relationships
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Limousine Driver
Jeff's Transportation
03.2024 - Current
Cashier
Rudy's Express
04.2023 - 06.2024
Restaurant Manager
Stalex Restaurant
06.2022 - 10.2023
Office Manager
Darden's tree & Landscaping
05.2022 - 03.2024
Customer Service - Warehouse - Sales - Distribution
Eshopkatikoidio
05.2019 - 03.2022
Customer Support
Teleperformance
08.2018 - 11.2019
Accounting Manager
KG Κωνσταντίνας Γλαμπεδάκης
04.2017 - 01.2018
Sales
E-Value
02.2017 - 04.2017
Accounting Assistant
ΕΚΕΜΣ
12.2016 - 02.2017
Accounting Assistant
ΕΛΕΑΝΔ Α.Ε.
10.2015 - 08.2016
Ballroom Dance Instructor
Rose Karra
01.2014 - 04.2022
Bachelor in Accounting & Finance -
National and Kapodistrian University of Athens
Latin-Ballroom-Greek tradional dance -
Rose Karra School of Dance
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