Dimmytri Morency
Hollywood,Florida
Summary
Industrious Floor Manager successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Knowledgeable project manager and trainer with 3-year demonstrated record of success in customer relations . Pursuing new professional challenges and growth opportunities.
Overview
8
8
years of professional experience
Work History
Floor Manager
Open Seas Cafe
6747 Crandon Blvd, Key Biscayne, FL 33149
07.2022 - 10.2023
- Managed team of employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Representative
Canada National Bank
1000 Rue De La Gauchetière O, Montréal, QC H3B 4W5
04.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Indigo Books & Music
5410 Decarie Blvd, Montreal, Quebec H3X 4B2, Canad
02.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Telus Communications
1155 Metcalfe St, Montreal, Quebec H3B 2V6, Canada
05.2017 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Mayoral Assistant
Alex Roumain
Mayor's Office Of Pétion-Ville
08.2015 - 01.2017
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Foreign International Trade And Transport
La Salle College
2000 Saint-Catherine St W, Montreal, Quebec H3H 2T06.2020
Accounting And Business Management
Quisqueya University
218 Ave Jean-Paul II, Port-au-Prince 6110, Haiti01.2013
Skills
- Department Management
- Expense Tracking
- Proficient in [Software]
- Conflict Resolution
- Performance Improvements
- Employee Management
- Employee Scheduling
- Team Training and Development
- Customer Relations
- Sales Development
- Inventory Management
- Employee Development
Languages
French
Native or Bilingual
Kreyol
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Manager
Open Seas Cafe
07.2022 - 10.2023
Customer Service Representative
Canada National Bank
04.2020 - 02.2022
Customer Service Representative
Indigo Books & Music
02.2019 - 07.2020
Customer Service Representative
Telus Communications
05.2017 - 01.2020
Mayoral Assistant
Alex Roumain
08.2015 - 01.2017
Foreign International Trade And Transport
La Salle College
Accounting And Business Management
Quisqueya University