DIMONE CALEB
DALLAS,TX
Summary
Experienced Benefits Professional with over 5 years of experience in Long Term and Short Term Disability, LOA/FMLA casework, and global accommodation consulting. Experience with high volume case management with an excellent reputation for problem resolution, task management, and improving employee satisfaction.
Overview
4
4
years of professional experience
Work History
Accommodations Consultant/HR Generalist
Amazon – Insight Global
Dallas, TX
01.2022 - 09.2022
- Serves as first point of contact on Disability Leave Services (DLS) team to assist employees with qualifying leave/disability events, accommodations, LTD, STD, FMLA/LOA, benefits, and other options available for global employees. Manages running case load of 50 employees.
- Collaborates with legal and stakeholders on employment liability issues related to complex cases and/or policy development with leave, disability and/or accommodation cases.
- Develops relationships with internal staff and external stakeholders through effective communication and case documentation. Conserves sensitive employee information.
- Displays proficient knowledge of Kronos, PeopleSoft and other human resources software to complete high volume of tasks per day and additional coding updates as requested by Team Leader.
Senior Disability Claims Manager
Sedgwick CMS
Irving, TX
11.2019 - 01.2022
- Succeeded in crossing training 2 new team members over a period of 6 weeks by offering continuous guidance and mentorship on best practices while providing constructive feedback.
- Conducted independent analysis of 1600 - 2000 complex medical documents (i.e Diagnostic tests, operative reports, etc.) per quarter to determine disability as defined by plan. Managed 150-200 employee disability cases.
- Managed project to create work flow for team members and completed daily reporting to ensure team metrics were met daily.
- Demonstrated de-escalation tactics to resolve employees concerns. Provided excellent customer service through strong written and oral communication and one call resolutions with client and claimants throughout claim.
- Issued timely payments and adjustments including rescinding payments. Conducted initial interviews
- Provided expert technical knowledge and research skills to close . Built positive relationship with clients during challenging times.
Disability Case Manager
Social Security Administration
Madison, WI
09.2017 - 03.2019
- Completed critical review of both medical and/or vocational evidence from physicians and healthcare professionals
- Maintained 80 – 85 claims with less than 4% in claim errors
- Used knowledge of medical terminology, anatomy, & disease processes as it pertains to mental and physical disability evaluation
Education
Bachelor of Science - Psychology
University of Missouri - Columbia
Columbia, MOBachelor of Arts - Biology
University of Missouri - Columbia
Columbia, MOSkills
- MS word, MS excel, MS Powerpoint
- Amazon Web Services
- Slack
- Salesforce
- Workday
- SQL
- PeopleSoft
- Kronos
- Work Planning and Prioritization
Timeline
Accommodations Consultant/HR Generalist
Amazon – Insight Global
01.2022 - 09.2022
Senior Disability Claims Manager
Sedgwick CMS
11.2019 - 01.2022
Disability Case Manager
Social Security Administration
09.2017 - 03.2019
Bachelor of Science - Psychology
University of Missouri - Columbia
Bachelor of Arts - Biology
University of Missouri - Columbia
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