Di'Monekwa Miller
Brooklyn
Summary
Dynamic professional with a proven track record in healthcare and retail management, notably at Delta T Corp. Skilled in providing emotional support and personal hygiene assistance, I excel in enhancing patient and customer experiences. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging strong negotiation and crisis intervention skills.
Focused on delivering exceptional service and fostering positive relationships in any professional setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Delta T Corp.
01.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
Distribution Manager
Reserve Distribution
04.2020 - 08.2021
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Participated in industry conferences to stay up-to-date on emerging trends, identifying opportunities for innovation within our own distribution processes.
Specialty Assistant Store Manager
Whole Food Market
03.2018 - 02.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
Qualified Mental Health Associate
Kingsborough Community College
02.2015 - 01.2018
- Prepared reports to summarize clients' mental health status and treatment progress.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Waitress Trainer
Applebee's Neighborhood Grill & Bar
01.2012 - 01.2016
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Education
High School Diploma -
Benjamin Banneker Highschool
Brooklyn, NY06-2008
Skills
- Meal preparation
- Physical therapy support
- Personal hygiene assistance
- Emotional support
Certification
- Food handlers
- Retail Customer Service
- Apprentice Gardener
- First Aid Certification - American Red Cross.
- Behavioral Health Technician Certification – Behavior Analyst Certification Board.
Timeline
Home Health Caregiver
Delta T Corp.
01.2023 - Current
Distribution Manager
Reserve Distribution
04.2020 - 08.2021
Specialty Assistant Store Manager
Whole Food Market
03.2018 - 02.2020
Qualified Mental Health Associate
Kingsborough Community College
02.2015 - 01.2018
Waitress Trainer
Applebee's Neighborhood Grill & Bar
01.2012 - 01.2016
- Food handlers
- Retail Customer Service
- Apprentice Gardener
- First Aid Certification - American Red Cross.
- Behavioral Health Technician Certification – Behavior Analyst Certification Board.
High School Diploma -
Benjamin Banneker Highschool
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