Dimonique Elder
Calumet City,IL
Summary
Health professional with extensive experience in coordinating healthcare programs and initiatives. Skilled in managing multidisciplinary teams, streamlining processes, and implementing effective health strategies. Known for strong collaboration, adaptability, and consistently delivering measurable results. Expertise in patient advocacy, resource allocation, and regulatory compliance.
Overview
11
11
years of professional experience
Work History
School Base Health Coordinator
TCA Health Inc.
06.2022 - 07.2025
- Communicate with patients empathetically while ensuring confidentiality of medical information.
- Maintain a records management system to efficiently process personnel information and generate reports.
- Develop and implement medical programs aimed at promoting community health and supporting research initiatives.
- Plan and coordinate programs for healthcare facilities, focusing on personnel administration and training, while staying informed of relevant regulations and insurance changes.
Customer Advocate Specialist
Blue Cross and Blue Shield
10.2021 - 06.2022
- Researched and resolved issues related to benefits, accounts, and services with speed and accuracy, utilizing various knowledge resources to provide precise responses.
- Developed policy and service recommendations by analyzing consumer research, enhancing service offerings and addressing client needs.
- Managed a high volume of inbound and outbound customer calls, ensuring efficient call processing and comprehensive resolution of inquiries to achieve complete client satisfaction.
Patient Transporter
University of Chicago Medicine
09.2020 - 11.2021
- Ensured timely and safe transport of patients to procedure rooms, maintaining all schedules effectively.
- Communicated efficiently using a two-way radio to notify relevant personnel of any transport delays.
- Developed strong rapport with patients to enhance the quality of care and facilitated smooth transitions between treatment areas.
In-Home Caregiver
Addus Home Health Care
03.2017 - 01.2021
- Assisted clients with daily living needs by running errands and providing transportation to appointments, contributing to their overall wellness and independence.
- Enhanced patient well-being and daily living through compassionate care and the preparation of nutritious meals, aimed at promoting better health and dietary habits.
- Ensured a safe and hygienic environment by maintaining cleanliness and documenting client progress in charts and logbooks for accurate record-keeping.
Shift Leader
Wendy's
04.2014 - 11.2017
- Supervised and motivated team members to maintain high levels of productivity and customer service.
- Coordinated inventory management tasks, including receiving, auditing, and restocking during shifts.
- Ensured adherence to company standards and compliance with safety procedures and cleanliness regulations.
Education
High School Diploma -
Carver Military Academy
Chicago, IL06.2010
Skills
- Equipment Transportation
- Supplies Delivery
- Health Promotion
- Medical/Billing Specialist
- Scheduling Coordination
- Customer Services
- Inbound and Outbound Calling
- Call Center Operations
- Office Equipment Proficiency
- Data Evaluation
- Microsoft Office Expertise
- Report Creation
- Educating Customers
- Document Review Skills
- Acute care
- Healthcare management
- Quality improvement
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Organizational skills
- Critical thinking
- Adaptability and flexibility
Timeline
School Base Health Coordinator
TCA Health Inc.
06.2022 - 07.2025
Customer Advocate Specialist
Blue Cross and Blue Shield
10.2021 - 06.2022
Patient Transporter
University of Chicago Medicine
09.2020 - 11.2021
In-Home Caregiver
Addus Home Health Care
03.2017 - 01.2021
Shift Leader
Wendy's
04.2014 - 11.2017
High School Diploma -
Carver Military Academy
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