Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
References
Timeline
Generic
Dimpal Nakwal

Dimpal Nakwal

Cordova,TN

Summary

Customer Service Executive with over 8 years of experience in the Aviation industry, specializing in customer relationship management and document control. Proven ability to prioritize tasks and manage multiple responsibilities effectively to achieve organizational goals. Recognized for flexibility and teamwork, contributing to enhanced operational efficiency and customer satisfaction. Dependable self-starter with a proactive approach to problem-solving and process improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Qatar Airways Aviation Services
Doha, Qatar
01.2022 - 10.2024
  • Managed arrival and departure services for multiple airlines, excluding Qatar Airways.
  • Issued boarding passes and conducted check-in procedures with visa verification.
  • Provided boarding services for U.S., U.K., European, and non-U.S. flights.
  • Oversaw pre- and post-flight operations to ensure compliance with procedures.
  • Monitored flight boarding processes and managed check-in counters effectively.

Elite Patient Guest Relation

AIG Hospital
Hyderabad, India
02.2020 - 01.2022
  • Handle VIP / CIP / Platinum Patients.
  • Coordinating with doctors.
  • Managing bed availability during Covid-19 and as IP admission.
  • Coordinating doctor's Secretary about the doctor's availability.
  • Monitor Patient Master Health Checkup Communication.
  • Calming and reassuring nervous patients.

Customer Service Executive

Spice Jet Airline Ltd.
Hyderabad, India
04.2018 - 11.2019
  • Check In Counter.
  • Accepting Baggage at counter.
  • Issue Boarding Pass.
  • Arrival and Departures Flight Dispatch.
  • Boarding Gate and Ramp Activities.
  • Handle AOCC (Airport Operations Control Center).

Customer Service Agent

AIR INDIA SATS (Ground Handling Agency)
Hyderabad, India
04.2016 - 04.2018
  • Check In counter on time Open /Close.
  • To release/Block Seats.
  • Passport & Visa Checks during the International Check In.
  • Charging Excess Baggage.
  • Issue Boarding Passes.
  • Allot Seat to INF / WCHR / UMNR.
  • Flight Finalizing.
  • Handle crew (G.D.) and Transfer.
  • Help Passengers during Immigration at departure and Customs at arrival.

Travel Consultant

Jain Tours & Travel
Hyderabad, India
01.2014 - 03.2016
  • Making Tour Itinerary.
  • Booking Tickets.
  • Forex Exchange.
  • Planning and Selling Transportation, accommodation, insurance and other travel services.

Education

B.A - Bachelor of Arts

Maharshi Dayanand Saraswati University
Ajmer
2017

Diploma in Aviation -

MAK Aviation Academy
Hyderabad
2016

High School Diploma -

Higher Secondary School
Ajmer
2011

High School Diploma -

Senior Secondary School
Ajmer
2009

Skills

  • Customer service orientation
  • Cultural awareness
  • Interpersonal communication
  • Product knowledge
  • Customer service
  • Time management

Certification

  • Amadeus Certified
  • PHC Certified from QAS
  • Hazard Awareness & Reporting/Safe Manual Handling Certified from QAS
  • DGR CAT 09 Certified from QAS

Languages

English
Native/ Bilingual
Spanish
Professional
Hindi
Native/ Bilingual
Urdu
Professional
Telugu
Limited

Hobbies and Interests

  • Reading Books
  • Exploring new places

References

References available upon request.

Timeline

Customer Service Agent

Qatar Airways Aviation Services
01.2022 - 10.2024

Elite Patient Guest Relation

AIG Hospital
02.2020 - 01.2022

Customer Service Executive

Spice Jet Airline Ltd.
04.2018 - 11.2019

Customer Service Agent

AIR INDIA SATS (Ground Handling Agency)
04.2016 - 04.2018

Travel Consultant

Jain Tours & Travel
01.2014 - 03.2016

B.A - Bachelor of Arts

Maharshi Dayanand Saraswati University

Diploma in Aviation -

MAK Aviation Academy

High School Diploma -

Higher Secondary School

High School Diploma -

Senior Secondary School

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