Summary
Overview
Work History
Education
Skills
Timeline
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Dimpal Patel

Medicine Hat AB,Canada

Summary

Highly proactive manager with [Number] years of experience in team leadership in [Type] industry. Background includes sales, management and customer service in fast-paced settings. Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

6
6
years of professional experience

Work History

Manager/Owner

Satellite Motel
03.2022 - 06.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Restaurant Manager

Subway
01.2018 - 10.2021
  • Collaboration with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation
  • Build revenue by delivering innovative catering services, leading region in catering sales
  • Developing and implementing strategies to enhance team performance, improve processes and increase efficiency
  • Preparing weekly payroll to keep up with projected weekly revenue
  • Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
  • Managing accounts payable, accounts receivable and payroll
  • Updating computer systems with new pricing and daily food specials
  • Providing training to staff on restaurant policies and procedures, guest serving techniques and communication skills to ensure positive customer experience
  • Maintaining cleanliness across all food serving, preparation and storage stations
  • Assessing operational performance to measure compliance with regulatory, industry and brand standards
  • Train workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Developing and maintaining exceptional customer service standards
  • Applying classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards
  • Optimize profits by controlling food, beverage and labor costs daily.

Education

Business Accounting: Finance and Accounting -

Mohawk College of Applied Arts and Technology
Hamilton, ON

Finance -

B.V. Patel Institute of Business Management
Gujarat, India

Skills

  • Customer Service best practices
  • Stable work history
  • Hiring and training
  • Restaurant operations MGMT
  • Proven positive sales record
  • Culinary arts education
  • Supervisory skills
  • Brand standards promotion
  • Labor and food cost control
  • Inventory management
  • Operations Management
  • Staff Management
  • Customer Engagement

Timeline

Manager/Owner

Satellite Motel
03.2022 - 06.2024

Restaurant Manager

Subway
01.2018 - 10.2021

Finance -

B.V. Patel Institute of Business Management

Business Accounting: Finance and Accounting -

Mohawk College of Applied Arts and Technology

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Dimpal Patel