Dimple Bhagat Lakhera

As Executive Director, I oversaw overall operations and strategic direction of a company engaged in the marketing and distribution of life science research products. The company served as an authorized importer for reputable international principals, supplying advanced scientific reagents, instruments, and consumables to research institutes, universities, biotech companies, and government laboratories across India.

While managing all functional areas, my primary focus was procurement management, ensuring the efficient, compliant, and timely sourcing of high-quality products from global suppliers to meet the evolving needs of the Indian research sector.

Key Responsibilities & Achievements:

• Directed end-to-end procurement operations, including supplier communication, negotiation of commercial terms, purchase contract finalization, and import coordination for reagents, instruments, and laboratory consumables.
• Managed relationships with global suppliers, ensuring product availability, quality compliance, and alignment with the needs of the Indian research market.
• Optimized supply chain workflows, improving sourcing efficiency, cost control, and delivery timelines.
• Coordinated conferences and tradeshows to promote product awareness and strengthen customer engagement.
• Built and led a small operational team, providing training and support to improve performance and service levels.
• Managed IT operations, including Linux server administration, planning backups, and restore processes, and overseeing cloud (AWS) accounts.
• Maintained regular communication with board members, presenting operational updates, and procurement insights.
• Oversaw vendor performance, ensuring reliable service delivery, and smooth execution of procurement-related processes.

• Reviewed product catalogs to match customer requirements, and prepared accurate quotations.
• Coordinated with the procurement team to place orders, and provided clients with updates on order status and delivery.
• Supported the team in organizing and participating in trade fairs and scientific exhibitions to showcase products and engage potential customers.
• Conducted market research to identify new suppliers, business opportunities, and industry trends.
• Monitored competitor activities to guide strategic planning and decision-making.
• Built and maintained strong relationships with clients, partners, and vendors to support successful collaborations.
• Assessed customer needs, and recommended appropriate products and services.

• Company Overview: Pro Lab Marketing was a leading marketing company in the field of life science research products.
• Pro Lab Marketing was a leading marketing company in the field of life science research products.

As an Administration Executive, I

• Maintained accurate records and documentation for compliance purposes.
• Communicated with clients to address inquiries and provide assistance.
• Provided customer service support to clients by responding to inquiries promptly.
• Coordinated travel arrangements for staff members on business trips.
• Assisted in developing marketing materials and presentations.
• Answered phones and directed calls to the appropriate personnel in a professional manner.