DIMPLE JOSEPH
Secaucus,NJ
Summary
Experienced financial services professional with 16 years in the banking industry, actively seeking a new opportunity in a dynamic environment. Motivated and results-driven leader/manager known for exceptional interpersonal skills. Proven ability to implement, coach, and inspire teams to deliver outstanding customer experiences. Consistently achieves positive outcomes and acquires valuable management tools through experience, strength of character, enthusiasm, data analysis, and training. Approaches tasks with a structured and purposeful mindset to consistently achieve optimal results.
Overview
20
20
years of professional experience
Work History
Assistant Manager of Operations
Surati for Performing Arts
01.2021 - Current
- Company Overview: Surati for Performing Arts (https://suratifpa.org)
- Handling projects from proposal to delivery, making sure events are delivered in time and within budget, maintaining client relationships, securing venues and supplies, and ensuring security at the event
- Coordinate and execute event logistics for off-premise events and assess needs of venue and facilitate clients' needs to assure a successful event
- Manage FOH event and BOH during necessary times
- Negotiate contracts with third-party vendors
- Ensure all legal approvals are in place and actively involved & manage all area of business to guarantee successful events; such as marketing, vendors, suppliers and artists and performers, accounts payable and receivables, inventories & stocks
- Analyze event invoices to achieve savings
- Directs events team and staff and oversees all operations from development, production, right up to delivery
- Contact point for all clientele; ensured host of event was pleased whilst building strong communication ties and excellent rapport
- Designed, created, and implemented event-specific Excel checklists and worksheets detailing items needed for specific event pack out
- Traveled to offsite events to provide event support and delivery of crucial event items
- Surati for Performing Arts (https://suratifpa.org)
Asst Relationship Manager - Corporate Liabilities
The Commercial Bank (P.S.Q.C)
01.2016 - 01.2020
- Company Overview: The Commercial Bank (P.S.Q.C) (www.cbq.com.qa)
- Understanding and implementing the Bank's and Qatar Central Bank policies, procedures etc
- Maintaining sound credit risk disciplines, policies and practices in the bank's Wholesale Banking portfolio
- Contributing to the identification of opportunities for continuous improvement of systems, processes and practices considering 'international leading practice', improvement of business processes, cost reduction and productivity improvement
- Assisting in the launch of the CARE automation system (Credit Automation & Risk Evaluation) Working closely with vendors and the project team in the UAT of the CARE system
- Handling user inquiries, coordinating with the support team to resolve technical issues and arranging relevant reports
- Conducted training sessions on CARE, to introduce and familiarize new system to the users
- The Commercial Bank (P.S.Q.C) (www.cbq.com.qa)
Asst Relationship Manager- Corporate Banking
The Commercial Bank (P.S.Q.C)
01.2013 - 01.2016
- Company Overview: The Commercial Bank (P.S.Q.C) (www.cbq.com.qa)
- Preparing quality credit proposal and memos which address inter alia, credit rationale, requisite customer information, financial analysis, business analysis, management profile, risks and mitigates, terms and conditions, pricing, security, source of repayment and business recommendations
- Preparing all supporting information for submission of quality memos, including OOTs (customer obligations), Risk Adjusted Return to Economic Capital (RAROC) calculations, detailed financial spreads using Moody's Risk Analyst tool, cash flows, repayment schedules, Qatar Central Bank reports, Credit Bureau Reports etc
- Coordinating with internal and external stakeholders to obtain any external reports, studies, valuations, technical analysis etc
- To ensure completeness of review
- Conducting site visits and customer conversations and communication
- Checking post approval terms and conditions and review customer documentation and follow up with Relationship Managers and other internal stakeholders until closure of the case
- Monitoring of project financing and contract financing cases and coordinating drawdowns for Wholesale Banking customers
- Preparing all others memos relating to extensions/amendments/release of security/temporary facilities/change in pricing/rescheduling/re-allocation etc
- To facilitate smooth account management for the Relationship Managers
- Following up and monitoring adherence to terms and conditions of approval, in conjunction with the Relationship Manager
- The Commercial Bank (P.S.Q.C) (www.cbq.com.qa)
Officer Cash Management & Customer Service
The Commercial Bank (P.S.Q.C)
01.2005 - 01.2013
- Company Overview: The Commercial Bank (P.S.Q.C) (www.cbq.com.qa)
- Supervising and ensuring smooth process flow of transactions for corporate trade finance, remittances and clearing functions across three branches
- Ensuring the timely execution of transactions by the concerned unit according to the Service Level Agreements
- Strengthening existing business relationship with our premium customers
- Liaising with third party service providers to ensure the timely delivery and collection of cash and documents
- Exploring new business opportunities for Corporate Premium Services and Cash Services Preparing the weekly and monthly MIS-Management Information System report Testing and implementation of providing additional data in account statements mailed to customers
- Seeking frequent feedback on product and services
- Handling and promoting Corporate Credit Cards and related inquiries
- The Commercial Bank (P.S.Q.C) (www.cbq.com.qa)
Education
Master in Business Administration -
Annamalai University
IndiaBachelor of Commerce -
IGNOU
IndiaSkills
Banking Operations Knowledge
Strategic Business Development
Client Account Management
Bank Instrument Management
Team Leadership
Employee Training
Workforce Coordination
Product and Service Innovation
Project Development
Project management
Client Relationship Management
Enhancing Customer Experience
Business Revenue Management
Client Engagement Management
Management of Customer Engagement Initiatives
Effective Negotiation Skills
Digital Marketing Expertise
Employee Training
Optimized Resource Planning
Cash Management services
Retail Banking Processes
Corporate Banking Management
Trade services
Business Risk Assessment
Expertise
- Leadership, Extensive experience of the management of teams to add business growth. Adept at coaching, motivating, and developing team members and has achieved consistently high employee engagement survey results.
- Business Acumen, Proven track record of competitive analysis and researching in order to successfully deliver under pressure. Familiarity of diverse business functions such as marketing and PR. In-depth knowledge of general management best practices with an entrepreneurial mindset and outstanding organizational and leadership skills.
- Communication Skills, First class customer services, cross culture liaisons, lead generation, conflict negotiation and a dynamic, confident attitude working with people of all professional levels.
Coursework
- CB Anti Money Laundering
- The Spirit of Compliance
- Financial Crime 2013
- Privacy and Information Security
Awards
- Exemplary Performance Corporate Branch-Retail Banking
- Certificate of Appreciation - Corporate Banking
- Certificate of Appreciation (Recognition for exemplary contribution as a Trainer)
Training
- OMEGA - Credit Skills Development Program
- Customer Centric training - CNAQ (College of North Atlantic)
- Trade Services training program - Best Practice in UCP 600 -2007
- Presentation Skills
- Personal Effectiveness
- Interpersonal Skills
Timeline
Assistant Manager of Operations
Surati for Performing Arts
01.2021 - Current
Asst Relationship Manager - Corporate Liabilities
The Commercial Bank (P.S.Q.C)
01.2016 - 01.2020
Asst Relationship Manager- Corporate Banking
The Commercial Bank (P.S.Q.C)
01.2013 - 01.2016
Officer Cash Management & Customer Service
The Commercial Bank (P.S.Q.C)
01.2005 - 01.2013
Master in Business Administration -
Annamalai University
Bachelor of Commerce -
IGNOU