Dimple Karnia
Receptionist
Doha
Summary
Dynamic front office professional with extensive experience at Qatar Airways Group, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through effective problem-solving and streamlined operations. Skilled in cash handling and data entry, fostering a welcoming environment while maintaining confidentiality and compliance.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Qatar Airways Group
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
Front Office Coordinator
ITC Maratha
05.2022 - 04.2023
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Collect patient and client documents and information upon referral.
- Developed comprehensive filing system, improving ease of access to critical documents.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Initiated feedback system for patients to express concerns and suggestions, leading to service improvements.
- Managed high volume of incoming calls, directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Assisted in training of new front office staff, sharing best practices and procedures.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Front Office Associate
Hotel Sahara Star
01.2020 - 04.2022
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Supported sales team efforts by identifying opportunities for group business during peak seasons or special events at the hotel property.
- Increased customer service success rates by quickly resolving issues.
Education
Diploma - Front Office Operation
Food Craft Institute
Jammu 12.2019
Higher Secondary Education - Science Education
Govt. Sri Ranbir Model Higher Secondary School
Jammu04.2018
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
Telephone etiquette
Listening skills
Hospitality services
Problem-solving skills
Data entry
Decision-making
Timeline
Front Desk Receptionist
Qatar Airways Group
07.2023 - Current
Front Office Coordinator
ITC Maratha
05.2022 - 04.2023
Front Office Associate
Hotel Sahara Star
01.2020 - 04.2022
Diploma - Front Office Operation
Food Craft Institute
Higher Secondary Education - Science Education
Govt. Sri Ranbir Model Higher Secondary School