Strategic Business Analyst with expertise in implementing systems that drive annual savings and enhance data efficiency. Specializes in process improvement and IT support, contributing to productivity and operational performance. Achieved significant cost reductions and optimized data processes.
Overview
15
15
years of professional experience
Work History
Junior Business Analyst
United Health Care Group, Maryland Heights MO
Egg Harbor, New Jersey
07.2024 - 12.2026
Analyzed business processes to identify areas for improvement and efficiency.
Collaborated with cross-functional teams to gather requirements and define project scope.
Assisted in preparing detailed reports for management review and decision-making.
Conducted data analysis using Excel to support strategic initiatives and recommendations.
Facilitated meetings to discuss project progress and gather stakeholder feedback.
Maintained documentation of business requirements and process flows for reference.
Business Analyst
Starbucks
Seattle , WA
02.2021 - 04.2024
Implemented systems that saved $50K annually by optimizing resource allocation
Streamlined processes to boost output by 15%, improving turnaround times
Enhanced data efficiency by 20% through improved data management practices
Help Desk Technician
Insta Technologies Inc
Arlington, Virginia
01.2017 - 11.2020
Resolved 50+ IT support tickets weekly, improving resolution time by 30%.
Assisted employees in software installations and troubleshooting hardware issues.
Provided technical support for hardware and software issues across various departments.
Diagnosed and resolved network connectivity problems for end-users promptly.
Assisted in setting up new workstations and configuring user accounts efficiently.
Provided technical support to users via phone, email, and in-person.
Diagnosed hardware and software issues for various systems and applications.
Operations Specialist
Strategic Solutions
Royersford, Pennsylvania
03.2012 - 11.2016
Coordinated daily operations to enhance workflow efficiency.
Managed inventory tracking using specialized software tools.
Developed training materials for new team members.
Assisted in implementing process improvements across departments.
Analyzed operational data to identify trends and issues.
Facilitated team meetings to discuss project updates and goals.
Communicated with vendors to ensure timely deliveries.