Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dimple Khullar

Egg HarborTownship ,NJ

Summary

Strategic Business Analyst with expertise in implementing systems that drive annual savings and enhance data efficiency. Specializes in process improvement and IT support, contributing to productivity and operational performance. Achieved significant cost reductions and optimized data processes.

Overview

15
15
years of professional experience

Work History

Junior Business Analyst

United Health Care Group, Maryland Heights MO
Egg Harbor, New Jersey
07.2024 - 12.2026
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Collaborated with cross-functional teams to gather requirements and define project scope.
  • Assisted in preparing detailed reports for management review and decision-making.
  • Conducted data analysis using Excel to support strategic initiatives and recommendations.
  • Facilitated meetings to discuss project progress and gather stakeholder feedback.
  • Maintained documentation of business requirements and process flows for reference.

Business Analyst

Starbucks
Seattle , WA
02.2021 - 04.2024
  • Implemented systems that saved $50K annually by optimizing resource allocation
  • Streamlined processes to boost output by 15%, improving turnaround times
  • Enhanced data efficiency by 20% through improved data management practices

Help Desk Technician

Insta Technologies Inc
Arlington, Virginia
01.2017 - 11.2020
  • Resolved 50+ IT support tickets weekly, improving resolution time by 30%.
  • Assisted employees in software installations and troubleshooting hardware issues.
  • Provided technical support for hardware and software issues across various departments.
  • Diagnosed and resolved network connectivity problems for end-users promptly.
  • Assisted in setting up new workstations and configuring user accounts efficiently.
  • Provided technical support to users via phone, email, and in-person.
  • Diagnosed hardware and software issues for various systems and applications.

Operations Specialist

Strategic Solutions
Royersford, Pennsylvania
03.2012 - 11.2016
  • Coordinated daily operations to enhance workflow efficiency.
  • Managed inventory tracking using specialized software tools.
  • Developed training materials for new team members.
  • Assisted in implementing process improvements across departments.
  • Analyzed operational data to identify trends and issues.
  • Facilitated team meetings to discuss project updates and goals.
  • Communicated with vendors to ensure timely deliveries.

Education

Bachelor of Arts -

Richard Stockton University
New Jersey
06-2005

Skills

  • Business Analysis
  • Requirements gathering
  • Data analysis
  • Business process modeling
  • Process optimization
  • SQL
  • Python
  • Tableau
  • Business Intelligence
  • Regression analysis
  • User Acceptance Testing
  • Scrum
  • Agile Project Management
  • Software development lifecycle
  • Microsoft Access
  • Customer relationship management

Timeline

Junior Business Analyst

United Health Care Group, Maryland Heights MO
07.2024 - 12.2026

Business Analyst

Starbucks
02.2021 - 04.2024

Help Desk Technician

Insta Technologies Inc
01.2017 - 11.2020

Operations Specialist

Strategic Solutions
03.2012 - 11.2016

Bachelor of Arts -

Richard Stockton University
Dimple Khullar