Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments And Skills
References
Timeline
Generic

Dina Acampora

Howell,NJ

Summary

Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

14
14
years of professional experience

Work History

Senior Analyst Account Manager

Aetna Better Health of New Jersey
08.2021 - Current
  • Acts as the primary resource for assigned, high profile providers or groups (i.e., local, individual providers, small groups/systems) to establish, oversee, and maintain positive relationships by assisting with or responding to complex issues regarding policies and procedures, plan design, contract language, service, claims or compensation issues, and provider education needs
  • Supports or assists with operational activities that may include, but are not limited to, database management, and contract coordination
  • Performs credentialing support activities as needed
  • Educates providers as needed to ensure compliance with contract policies, parameters and plan design
  • Meets with key providers periodically to ensure service levels are meeting expectations
  • Manages the development of agenda, validates materials, and facilitates external provider meetings
  • Conduct standard provider recruitment, contracting, or re-contracting activities and assist with more complex contracting and discussions as needed by business segment.

Member Advocate/Housing Support

Aetna Better Health of New Jersey
01.2020 - 08.2022
  • Handled Nursing Facility members’ transitions into the community by providing services which include ordering of furniture, personal items and grocery purchases
  • Communicated with vendors and suppliers to ensure a safe and successful transition for members
  • Responsible for identifying permanent housing options as well as obtaining, developing and maintaining a database of housing resources, conducting individual visits with members in need of housing referrals, advocacy, follow-up, and assistance with housing applications including Housing Choice Vouchers, and project-based housing
  • Worked closely with Property Managers, Lease Agents, Landlords, OCCO Nurses, Housing Authorities and DCA Reps for member support with housing and Section 8 vouchers
  • Attended IDT transition meetings to ensure all housing services were in place for members’ safe transition into the community
  • Worked closely with the homeless population for crisis intervention and to provide temporary housing as needed
  • Collaborated with local community organizations including Foodbanks and Board of Social Services
  • Collaborated with Case Managers by assisting with home and vehicle modifications
  • Worked directly with State Medicaid Support Teams and affiliations
  • Managed and supported PPP program authorizations and monthly reports
  • Collaborated with State Liaison for OCCO approvals
  • Acknowledgment of State Guide Plans for PLAN of Care, NJ Choices Assessments
  • Team Lead Care Management Associate MLTSS Division
  • Authorizations for Custodial members, PCA, MDC and HDM services.
  • Educated patients and families on healthcare options and financial support resources.
  • Collaborated with healthcare professionals to facilitate high-quality comprehensive care.

Care Management Associate MLTSS

Aetna Better Health of New Jersey
06.2017 - 01.2020
  • Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems
  • Accountable for assisting and extending support to the MLTSS RN/MLTSS Care Specialist working in the field
  • This position supports members based in the Community, Group Homes, Assisted Living and Long-Term Care settings
  • Collaborates with the long-term care member/family, physician, and all members of the healthcare team, internal and external to this organization
  • Direct Advocate for MLTSS members and families
  • Ensure timely member follow up
  • Interacts and communicates effectively with the managed long-term support and services member during telephonic contact
  • Assist with scheduling and coordination of Service needs identified in the member s Plan of Care
  • Assist with implementation and facilitation of services for managed long-term support and services care members
  • Manages and supports PPP program Authorizations, monthly reports
  • Outreach support to all members of MLTSS
  • Collaborates with State Liaison for OCCO approvals
  • Acknowledge of State Guide Plans for PLAN of Care, NJ Choices Assessments, option counseling, and care plans
  • Team Lead Care Management Associate MLTSS Division
  • Authorizations for Custodial members, PCA, MDC and HDM Services.

Senior Patient Care Technician

St. Peters University Hospital
04.2010 - 01.2015
  • Effectively implemented all aspects of care liaison systems for young adult and Geriatrics patient population
  • Supported patient and representatives in organizing appointments, medication renewal and prior authorizations
  • Provided accurate, appropriate, and timely response to troubleshoot issues and complaints resolution
  • Collaborated with staff on various patient care functions such as billing and coding, scheduling of tests and procedures
  • Maintained information and reporting information regarding policies and procedures for: JACHO and HIPPA policies
  • Communicated and trained on JACHO and HIPPA as needed
  • Assisted MD and APN with patient care as needed, including preparation of examination rooms, lab testing
  • Vital signs, venipuncture, vaccines and injections
  • Provided input to assist in selection and implementation of Electric Medical Record Programs, internal communications and phone system.
  • Supported patient admissions, discharges, and transfers to promote team productivity.

Education

BA-Public Heath/Social Worker -

Cappella University

Medical Assistant -

Rutgers University
01.2015

Associate of Science -

Ocean County College
01.2013

Skills

  • Network Management
  • Project Management
  • Knowledge of Business Operations
  • Technical Understanding
  • Performance Monitoring
  • Client Relationship Management

Accomplishments

Internal Promotion

Accomplishments And Skills

  • Award of Excellence in Patient Care (Daisy Award) 2012
  • Excellence in patient care 1995-1996
  • CPR Cert 2016
  • EKG CERT 2015 (Rutgers)
  • Medical Terminology Cert 2015 (Rutgers)
  • Vaccine and Injections Cert 2016 (Rutgers)
  • Aetna Employee Talent Award 2018
  • Promotion 2020 & 2022

References

References available upon request

Timeline

Senior Analyst Account Manager

Aetna Better Health of New Jersey
08.2021 - Current

Member Advocate/Housing Support

Aetna Better Health of New Jersey
01.2020 - 08.2022

Care Management Associate MLTSS

Aetna Better Health of New Jersey
06.2017 - 01.2020

Senior Patient Care Technician

St. Peters University Hospital
04.2010 - 01.2015

BA-Public Heath/Social Worker -

Cappella University

Medical Assistant -

Rutgers University

Associate of Science -

Ocean County College

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Dina Acampora