Dina Alnajjar
Houston,TX
Summary
Hardworking professional with exceptional customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Jackson Hill, Greystar
09.2023 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Concierge - Ellison Heights
Peace Of Mind Concierge
09.2021 - 09.2023
- Directed incoming calls and messages to appropriate staff or residents.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Handled mail and package deliveries, keeping items secure.
Manager
We're Dough Bakery
05.2019 - 08.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Business Management
Houston Community College
Houston, TX07.2024
High School Diploma -
Lamar High School
Houston, TX06.2020
Skills
- Community Relations
- Sales
- Reservations Management
- Guest Experiences
- Conflict Resolution
- Customer Service
- Marketing
- Telephone and email etiquette
- Fair housing policies
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Leasing Professional
Jackson Hill, Greystar
09.2023 - Current
Concierge - Ellison Heights
Peace Of Mind Concierge
09.2021 - 09.2023
Manager
We're Dough Bakery
05.2019 - 08.2021
Business Management
Houston Community College
High School Diploma -
Lamar High School