Dina Arroyo

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.

Answer customer's questions and explain available services,such as deposit accounts,bonds and securities. Compile information about new accounts, enter account information into computers, and file related forms or other documents.

Inform customers of procedures for applying for services, such as ATM cards,direct deposits of checks, and certificates of deposit.

• Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
• Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.